https://support.clovo.au Help articles for Clovo — booking, payments, memberships and reporting for Australian pilates, yoga and group fitness studios. en-AU Fri, 21 Aug 2026 00:00:00 GMT https://support.clovo.au/clovo-ios/changing-the-branding-of-your-clients-clova-apps https://support.clovo.au/clovo-ios/changing-the-branding-of-your-clients-clova-apps Upload your studio logo and set your two brand colours so the Clovo client apps, landing page, emails and invoices look like your studio rather than ours. Clovo App Clovo Dashboard Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-trials/creating-introductory-offers https://support.clovo.au/clova-trials/creating-introductory-offers Use a paid intro offer when you want a new client to make a small first purchase before choosing a membership. Trials Marketing Automation Thu, 30 May 2024 00:00:00 GMT https://support.clovo.au/clovo-ios/track-attendance-by-checking-in-clients-on-your-phone-or-desktop https://support.clovo.au/clovo-ios/track-attendance-by-checking-in-clients-on-your-phone-or-desktop Many studio owners like to double check attendance by checking clients in who are present at their clients. Checking a client in gives you a record of who or who wasn’t present in person, in addition to the booking. Clovo App Client Management Sat, 22 Nov 2025 00:00:00 GMT https://support.clovo.au/clovo-ios/track-your-booked-classes-with-live-activities-on-iphone https://support.clovo.au/clovo-ios/track-your-booked-classes-with-live-activities-on-iphone Clovo’s Live Activity feature for iPhone lets you keep track of your upcoming and in-progress classes right from your Lock Screen and Dynamic Island — no need to open the app. Clovo App Thu, 09 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/add-a-missing-booking https://support.clovo.au/clova-bookings/add-a-missing-booking Record a missed booking when a client attended but was not added to the opening at the time. Bookings Thu, 13 Aug 2026 00:00:00 GMT https://support.clovo.au/clovo-studio/add-staff-to-your-studio https://support.clovo.au/clovo-studio/add-staff-to-your-studio Create a staff profile before you ask a teammate to manage bookings, tasks or client records. Clovo Dashboard Staff & Instructors Tue, 10 Feb 2026 00:00:00 GMT https://support.clovo.au/client-management/how-to-archive-clients https://support.clovo.au/client-management/how-to-archive-clients Archive a client when they should no longer appear in day-to-day lists but you still need their booking and payment history. Client Management Tue, 26 May 2026 00:00:00 GMT https://support.clovo.au/clova-memberships/cancel-membership https://support.clovo.au/clova-memberships/cancel-membership Use the membership cancellation action when a client asks to stop a recurring membership. Review any contract terms before confirming the cancellation. Memberships Thu, 09 May 2024 00:00:00 GMT https://support.clovo.au/clova-payments/change-a-clients-billing-date https://support.clovo.au/clova-payments/change-a-clients-billing-date Update a billing date when a client needs their renewal to line up with a new schedule. Payments Memberships Sun, 13 Apr 2025 00:00:00 GMT https://support.clovo.au/clova-memberships/changing-a-memberships-start-date https://support.clovo.au/clova-memberships/changing-a-memberships-start-date Correct a membership start date before the first booking or renewal is processed. Memberships Thu, 13 Aug 2026 00:00:00 GMT https://support.clovo.au/clova-payments/integrating-with-stripe https://support.clovo.au/clova-payments/integrating-with-stripe Review Stripe settings when payments, refunds or bank payouts need attention. Payments Integrations Sat, 04 May 2024 00:00:00 GMT https://support.clovo.au/notifications/all-notifications-clovo-sends-your-clients https://support.clovo.au/notifications/all-notifications-clovo-sends-your-clients Control the messages clients receive so reminders and updates are useful without becoming noisy. Notifications & Reminders Sat, 19 Apr 2025 00:00:00 GMT https://support.clovo.au/clova-schedule/temporarily-close-your-studio-with-closures https://support.clovo.au/clova-schedule/temporarily-close-your-studio-with-closures When your studio is closed, record it once so the timetable and affected bookings stay aligned. Schedule Operations Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-trials/create-free-trials-to-attract-new-clients https://support.clovo.au/clova-trials/create-free-trials-to-attract-new-clients Create a trial when you want a new client to try your studio before committing to a paid plan. Trials Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/tasks/staff-tasks https://support.clovo.au/tasks/staff-tasks Use a task when a follow-up needs a clear owner and due date. Tasks Operations Tue, 24 Mar 2026 00:00:00 GMT https://support.clovo.au/retention/customise-the-signals-used-by-ghost-alert https://support.clovo.au/retention/customise-the-signals-used-by-ghost-alert Tune Ghost Alert so its suggestions match the way your studio fills openings. Retention Tue, 04 Aug 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/why-did-a-booking-fail https://support.clovo.au/clova-bookings/why-did-a-booking-fail Use the failed booking details to find the reason a booking did not complete, then decide whether you need to free allocation, contact the client, or refund a payment. Bookings Mon, 25 May 2026 00:00:00 GMT https://support.clovo.au/getting-started/getting-started-with-clovo https://support.clovo.au/getting-started/getting-started-with-clovo Welcome to Clovo. This guide takes you from a new studio account to a complete, bookable setup. Follow the required steps in order — the same order as the setup checklist in Clovo Dashboard — then use the optional setup section to refine how your studio runs. Getting Started Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/priority-booking https://support.clovo.au/clova-schedule/priority-booking Make sure members are offered a place before other waitlist entries when that is your studio policy. Schedule Wed, 22 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/how-to-accept-direct-bookings-and-payments-for-classes-without-packs-or-memberships https://support.clovo.au/clova-bookings/how-to-accept-direct-bookings-and-payments-for-classes-without-packs-or-memberships Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack. Bookings Payments Thu, 03 Apr 2025 00:00:00 GMT https://support.clovo.au/self-serve-kiosk/clovo-kiosk-studio-overview https://support.clovo.au/self-serve-kiosk/clovo-kiosk-studio-overview Guided Access is Apple's built-in way to restrict an iPad to a single app, so clients can check themselves in without reaching the rest of the device. Self-serve Kiosk Mon, 13 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/getting-started-with-the-member-shop https://support.clovo.au/member-shop/getting-started-with-the-member-shop Keep your shop accurate by updating product names, prices and availability before clients buy. Member Shop Wed, 08 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-payments/how-to-handle-failed-renewal-payments https://support.clovo.au/clova-payments/how-to-handle-failed-renewal-payments Use the failed renewal queue when a recurring membership payment did not clear. This queue is for membership renewals; a first-time Direct Purchase payment that captured but did not create a booking follows the separate paid-booking refund workflow. Payments Fri, 10 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/how-to-sell-a-product-at-the-point-of-sale-using-shop-sale https://support.clovo.au/member-shop/how-to-sell-a-product-at-the-point-of-sale-using-shop-sale Sell a product to a client from the same POS Purchase screen you use for memberships and credit packs. Member Shop Thu, 09 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/booking-reminders https://support.clovo.au/clova-bookings/booking-reminders Remind booked clients before class so they have the details they need to arrive prepared. Bookings Notifications & Reminders Tue, 03 Dec 2024 00:00:00 GMT https://support.clovo.au/communication/announcements https://support.clovo.au/communication/announcements Use announcements for timetable changes, closures and other updates that need a consistent message. Communication Operations Tue, 21 Oct 2025 00:00:00 GMT https://support.clovo.au/communication/create-a-referral-program-to-incentivise-your-existing-clients-to-refer-your-business https://support.clovo.au/communication/create-a-referral-program-to-incentivise-your-existing-clients-to-refer-your-business Give clients a simple reason to refer a friend and track the reward from the same screen. Communication Marketing Automation Sun, 09 Nov 2025 00:00:00 GMT https://support.clovo.au/clova-payments/take-payments-at-the-point-of-sale https://support.clovo.au/clova-payments/take-payments-at-the-point-of-sale Use POS Purchase when a client is in the studio and you need to take a card payment for a membership, credit pack, or shop product. Payments Wed, 11 Feb 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/waitlists-overview https://support.clovo.au/clova-bookings/waitlists-overview Keep popular classes full by offering cancelled places to the next person on the waitlist. Bookings Waitlists Wed, 26 Mar 2025 00:00:00 GMT https://support.clovo.au/retention/use-ghost-alert-to-retain-clients-before-they-drift-away https://support.clovo.au/retention/use-ghost-alert-to-retain-clients-before-they-drift-away Let Ghost Alert point you to openings that could be filled after a cancellation. Retention Mon, 27 Jul 2026 00:00:00 GMT https://support.clovo.au/client-management/your-members-already-have-a-help-centre-and-its-branded-as-yours https://support.clovo.au/client-management/your-members-already-have-a-help-centre-and-its-branded-as-yours Every Clovo studio has a member-facing help centre, live right now, with no setup required. It sits on your landing page, it’s written in your studio’s voice, and it wears your branding. Client Management Communication Landing Pages Sun, 09 Aug 2026 00:00:00 GMT https://support.clovo.au/clova-payments/blocking-a-membership-when-a-payment-fails https://support.clovo.au/clova-payments/blocking-a-membership-when-a-payment-fails By default, a member can keep booking classes while a failed renewal payment is being recovered. If you’d rather pause a member’s access until they’ve paid, you can turn on Block membership on a failed payment. Payments Sat, 01 Aug 2026 00:00:00 GMT https://support.clovo.au/staff-and-instructors/linking-public-instructor-profiles-to-staff-accounts https://support.clovo.au/staff-and-instructors/linking-public-instructor-profiles-to-staff-accounts In Clovo, instructor profiles and staff accounts are separate concepts. The reason is simple: sometimes the people running your classes don’t need access to Clovo and sometimes the people who need access to Clovo aren’t running classes. Staff & Instructors Sat, 01 Aug 2026 00:00:00 GMT https://support.clovo.au/clova-payments/wait-for-becs-direct-debit-payments-to-clear-before-issuing-plans https://support.clovo.au/clova-payments/wait-for-becs-direct-debit-payments-to-clear-before-issuing-plans BECS Direct Debit payments do not clear immediately. They usually take a few business days to reach your studio and can still fail after the client has checked out. Payments Thu, 30 Jul 2026 00:00:00 GMT https://support.clovo.au/communication/add-program-notes-to-keep-clients-in-the-loop https://support.clovo.au/communication/add-program-notes-to-keep-clients-in-the-loop Program Notes let you share extra information about a specific class, such as what to bring, a session focus, equipment changes or anything else clients should know before arriving. Communication Tue, 28 Jul 2026 00:00:00 GMT https://support.clovo.au/clova-packs/super-credits https://support.clovo.au/clova-packs/super-credits Super Credits are a great way to give your client a free class. They can be used as a reward, for make goods, or for any other reason when you need to give a client free classes. Credit Packs Mon, 13 Jul 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/how-to-automatically-book-regular-clients-into-new-openings https://support.clovo.au/clova-schedule/how-to-automatically-book-regular-clients-into-new-openings If you run classes that fill up with the same faces every week, you already know the drill: the schedule opens, and you (or your client) has to remember to jump in and book the same spot, week after week. Miss that window and a regular client can lose their place to someone else entirely. Schedule Wed, 15 Jul 2026 00:00:00 GMT https://support.clovo.au/clova-packs/deactivate-a-credit-pack-plan https://support.clovo.au/clova-packs/deactivate-a-credit-pack-plan Once you’ve created a credit pack in Clovo Dashboard, you cannot delete it if it has been purchased at any time by any of your clients. However, you can deactivate it so that no new clients can purchase it while existing holders can still use their remaining credits. Credit Packs Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-packs/how-to-set-up-gift-purchases-for-credit-packs https://support.clovo.au/clova-packs/how-to-set-up-gift-purchases-for-credit-packs Gift purchases let your existing clients buy a credit pack for someone else. Once enabled, your public landing pages will show a Purchase as gift option for that pack. Credit Packs Sun, 05 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-packs/extending-a-credit-pack-expiry https://support.clovo.au/clova-packs/extending-a-credit-pack-expiry When credit packs are purchased by a client they have an expiry date that starts from the moment of purchase. For example, if you have a credit pack with a 30-day expiry and a client purchases it on the 1st of January, it will expire on the 31st of January. Credit Packs Thu, 09 May 2024 00:00:00 GMT https://support.clovo.au/clova-payments/add-private-health-billing-details-to-your-invoices https://support.clovo.au/clova-payments/add-private-health-billing-details-to-your-invoices Clovo provides basic support for adding your private health billing details to your invoices with a studio-level provider number and plan/pack-level private health codes. Payments Fri, 27 Mar 2026 00:00:00 GMT https://support.clovo.au/reporting/avg-fill-rate-per-class-report https://support.clovo.au/reporting/avg-fill-rate-per-class-report The Avg Fill Rate per Class report shows how efficiently your available class spots are being used. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/avg-spend-per-customer-report https://support.clovo.au/reporting/avg-spend-per-customer-report The Avg Spend per Customer report shows how much each paying customer has spent on average during the past 30 days. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/avg-visits-per-customer-report https://support.clovo.au/reporting/avg-visits-per-customer-report The Avg Visits per Customer report shows how often active customers are booking and attending classes across the past 30 days. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/cancellations-no-shows-report https://support.clovo.au/reporting/cancellations-no-shows-report The Cancellations & No-Shows report shows where booked demand is being lost before or during class. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/churn-rate-report https://support.clovo.au/reporting/churn-rate-report The Churn Rate report helps you understand how many recurring members have left recently. It is a quick retention pulse for your studio. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/cohort-retention-report https://support.clovo.au/reporting/cohort-retention-report The Cohort Retention report shows whether recent groups of new recurring members are staying active after joining. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/customer-lifetime-value-report https://support.clovo.au/reporting/customer-lifetime-value-report The Customer Lifetime Value report shows the average amount a paying customer has spent across their whole relationship with your studio. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/member-casual-ratio-report https://support.clovo.au/reporting/member-casual-ratio-report The Member/Casual Ratio report shows how your active customers are choosing to pay for classes. It compares member, pack, and direct-purchase behaviour across the past 30 days. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/monthly-recurring-revenue-report https://support.clovo.au/reporting/monthly-recurring-revenue-report The Monthly Recurring Revenue report estimates the current monthly value of your active recurring subscriptions. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/new-customer-acquisition-report https://support.clovo.au/reporting/new-customer-acquisition-report The New Customer Acquisition report shows how many new customers joined your studio during the past 30 days. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/popular-instructors-report https://support.clovo.au/reporting/popular-instructors-report The Popular Instructors report shows which instructors are drawing the strongest booking activity. It helps you understand where demand, class energy, and customer loyalty are showing up in the timetable. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/reporting/reporting-in-clovo https://support.clovo.au/reporting/reporting-in-clovo Reports help you understand what is happening across your studio without needing to build your own spreadsheets. Each report is designed to answer one clear business question, then show the numbers that explain the answer. Reporting Wed, 29 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/set-up-late-cancellation-and-no-show-penalties https://support.clovo.au/clova-bookings/set-up-late-cancellation-and-no-show-penalties Late cancellations and no-shows can be a real challenge for fitness studios, leaving empty spots that could have been filled by other clients. Clovo’s Penalties feature lets you define clear rules for late cancellations and no-shows, helping clients respect your timetable while giving your studio flexibility in how penalties are applied. Bookings Operations Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/communication/customise-the-welcome-email-that-is-sent-to-new-clients-when-they-join https://support.clovo.au/communication/customise-the-welcome-email-that-is-sent-to-new-clients-when-they-join You can now customise the welcome email your studio sends to new clients when they join. Communication Thu, 23 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-payments/how-to-disable-direct-deposit https://support.clovo.au/clova-payments/how-to-disable-direct-deposit If you do not want customers to pay by direct debit, you can turn off the BECS Direct Debit switch in Setup > Settings > Stripe. Once saved, direct debit will no longer be offered as a payment option at checkout for your studio. Payments Thu, 23 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/choose-what-times-your-new-classes-get-released-for-booking https://support.clovo.au/clova-schedule/choose-what-times-your-new-classes-get-released-for-booking When you add classes to your schedule, Clovo automatically generates openings for your clients to book into. By default, those openings appear the moment our scheduler runs — which might be the middle of the night or some other time that doesn’t suit your studio. Schedule Wed, 22 Apr 2026 00:00:00 GMT https://support.clovo.au/waitlists/how-can-i-prioritise-membership-clients-over-pack-and-trial-clients-on-the-waitlist https://support.clovo.au/waitlists/how-can-i-prioritise-membership-clients-over-pack-and-trial-clients-on-the-waitlist Your most loyal clients — the ones who’ve committed to a membership — can now be given first dibs when a spot opens up on the waitlist over credit pack and trial clients. Waitlists Wed, 15 Apr 2026 00:00:00 GMT https://support.clovo.au/self-serve-kiosk/let-your-clients-check-themselves-in-as-they-enter-with-the-clovo-self-serve-kiosk https://support.clovo.au/self-serve-kiosk/let-your-clients-check-themselves-in-as-they-enter-with-the-clovo-self-serve-kiosk Self-serve Kiosk allows you to turn an iPad (or iPhone, in a pinch) into a front desk check-in station. Members can simply scan their self check-in QR code from the Clovo app as they arrive, and the kiosk will handle the rest. Self-serve Kiosk Sat, 11 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/tracking-and-fulfilling-member-shop-sales https://support.clovo.au/member-shop/tracking-and-fulfilling-member-shop-sales When a member purchases a product from your Member Shop, the sale is recorded and can be tracked through the Sales tab. This guide explains how to view your sales, understand order details, and fulfill pickup orders. Member Shop Wed, 08 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/configuring-member-shop-settings https://support.clovo.au/member-shop/configuring-member-shop-settings The Member Shop includes settings that let you control automations and operational defaults for your shop. This guide covers the available settings and how to configure them to match your studio’s workflow. Member Shop Wed, 08 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/how-to-create-a-product-in-the-member-shop https://support.clovo.au/member-shop/how-to-create-a-product-in-the-member-shop Adding products to your Member Shop is quick and straightforward. Each product you create will be available for members to purchase through your landing page and client apps. This guide walks you through every field in the product creation form. Member Shop Wed, 08 Apr 2026 00:00:00 GMT https://support.clovo.au/member-shop/managing-stock-and-inventory-in-the-member-shop https://support.clovo.au/member-shop/managing-stock-and-inventory-in-the-member-shop The Member Shop includes a complete stock management system that tracks inventory separately for each of your studio locations. Every stock change is recorded in a detailed ledger so you always have a clear history of what happened, when, and why. Member Shop Wed, 08 Apr 2026 00:00:00 GMT https://support.clovo.au/integrations/accessing-your-clovo-studio-code https://support.clovo.au/integrations/accessing-your-clovo-studio-code The Clovo Studio Code is a short 4-character alphanumeric string that uniquely identifies your studio. It is used when integrating your Clovo instance with external services like your website. Integrations Mon, 13 Jan 2025 00:00:00 GMT https://support.clovo.au/client-management/add-a-client-to-your-studio-manually https://support.clovo.au/client-management/add-a-client-to-your-studio-manually Most clients will create their own accounts when they download the Clovo app or visit your landing page. But sometimes you’ll need to add a client manually — perhaps they signed up in person, you’re migrating from another system, or you want to set up their profile before they arrive. Client Management Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/staff-and-instructors/add-and-manage-your-instructors https://support.clovo.au/staff-and-instructors/add-and-manage-your-instructors Your instructors are a core part of your studio’s identity. Setting them up in Clovo ensures they’re properly assigned to classes, visible to clients, and able to access the features they need. Staff & Instructors Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/integrations/add-clovo-to-your-wordpress-website https://support.clovo.au/integrations/add-clovo-to-your-wordpress-website Clovo makes it easy to add your live schedule and product listings to your website. If your website is powered by WordPress, the Clovo WordPress Plugin simplifies the process even further. Integrations Thu, 27 Mar 2025 00:00:00 GMT https://support.clovo.au/clova-schedule/assign-a-substitute-instructor-for-a-class https://support.clovo.au/clova-schedule/assign-a-substitute-instructor-for-a-class When a regular instructor can’t make it to a class, Clovo makes it easy to assign a substitute without cancelling the session or disrupting your clients’ bookings. Schedule Staff & Instructors Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/block-or-reserve-spots-in-a-class https://support.clovo.au/clova-bookings/block-or-reserve-spots-in-a-class Sometimes you need to hold a spot in a class for a specific reason — perhaps a client is coming but hasn’t booked yet, or you want to reserve capacity for a corporate group. Clovo’s Block/Reserve feature lets you hold spots without assigning them to a specific client. Bookings Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/book-a-client-into-a-class-from-the-studio-dashboard https://support.clovo.au/clova-bookings/book-a-client-into-a-class-from-the-studio-dashboard While most bookings happen through the Clovo app when clients book themselves, there are times when you’ll need to book a client into a class on their behalf — perhaps they called ahead, walked in, or simply asked you to sort it out for them. Bookings Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/cancel-class-openings https://support.clovo.au/clova-schedule/cancel-class-openings Sometimes plans change, and you may need to cancel a scheduled class opening. Clovo puts cancellations on autopilot — notifying all booked clients of the change, making any appropriate refunds or credit adjustments, and updating your timetable automatically. Schedule Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/landing-pages/change-the-subdomain-of-your-landing-page https://support.clovo.au/landing-pages/change-the-subdomain-of-your-landing-page Every studio on Clovo gets a landing page as standard. Your landing page lives at a subdomain like yourstudio.clovo.au, and you can change this subdomain at any time to better match your brand name. Landing Pages Wed, 19 Mar 2025 00:00:00 GMT https://support.clovo.au/clovo-ios/changing-the-order-that-plans-packs-and-trials-show-in-app-and-landing-pages https://support.clovo.au/clovo-ios/changing-the-order-that-plans-packs-and-trials-show-in-app-and-landing-pages Have you found yourself wishing you could put one or more of your packs or plans ahead of others in the Clovo app and landing pages? You can control exactly which products appear first, making it easy to promote your best-value offerings or featured products. Clovo App Landing Pages Fri, 14 Nov 2025 00:00:00 GMT https://support.clovo.au/clovo-studio/create-and-manage-your-class-types https://support.clovo.au/clovo-studio/create-and-manage-your-class-types Before you can build a schedule or accept bookings, you need to define the types of classes your studio offers. Class types are the foundation of your timetable — they describe what you teach, not when or where. Clovo Dashboard Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/landing-pages/enable-browser-based-bookings-and-payments-with-landing-pages https://support.clovo.au/landing-pages/enable-browser-based-bookings-and-payments-with-landing-pages Clovo landing pages are designed to make it easy for potential clients to browse your offerings, book classes, and purchase memberships or credit packs — all from a web browser without needing to install the app. Landing Pages Wed, 19 Mar 2025 00:00:00 GMT https://support.clovo.au/client-management/export-your-client-data https://support.clovo.au/client-management/export-your-client-data We don’t gate keep your data. You can export your client list from Clovo at any time as a CSV file, which can be useful for those occasional times you need your client data for a system we don’t integrate with, for your accountant, or simply for your own records. Client Management Tue, 24 Feb 2026 00:00:00 GMT https://support.clovo.au/clovo-ios/how-to-manage-your-studio-from-an-ipad https://support.clovo.au/clovo-ios/how-to-manage-your-studio-from-an-ipad The Clovo app runs natively on iPad, giving studio owners and staff a larger, more comfortable screen to manage the day. Whether you’re using an iPad as a front-desk station, checking in clients as they arrive, or just prefer the extra space — the iPad experience is optimised for iPadOS and works across all iPad models. Clovo App Getting Started Mon, 10 Nov 2025 00:00:00 GMT https://support.clovo.au/client-management/make-client-management-a-breeze-with-tags https://support.clovo.au/client-management/make-client-management-a-breeze-with-tags Tags make it easy to organise and manage your clients. You can create as many custom tags as you like and colour-code them to build a client management system that is unique to your studio. Client Management Thu, 26 Feb 2026 00:00:00 GMT https://support.clovo.au/clova-bookings/move-an-existing-client-booking https://support.clovo.au/clova-bookings/move-an-existing-client-booking There will be times when you need to move a client’s existing booking to another opening — perhaps the client asked to switch to a different time, or you need to rebalance attendance across classes. Bookings Thu, 26 Feb 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/offering-a-one-off-class-opening https://support.clovo.au/clova-schedule/offering-a-one-off-class-opening Sometimes you want to offer a one-off class that is outside of your normal weekly schedule. Clovo has built-in support for these occasions with pop-up classes, allowing you to use your usual booking system to run special events, workshops, or substitute classes. Schedule Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-schedule/schedules-in-clova https://support.clovo.au/clova-schedule/schedules-in-clova Schedules are created in Clovo Dashboard and represent the typical week of class offerings at your studio. Your schedule is the foundation of how Clovo manages your timetable — once you set it up, Clovo automatically generates bookable class openings for your clients on an ongoing basis. Schedule Sat, 04 May 2024 00:00:00 GMT https://support.clovo.au/client-management/send-a-client-a-password https://support.clovo.au/client-management/send-a-client-a-password If your clients are having trouble accessing their accounts, you can help them reset their passwords directly from Clovo Dashboard. This is quicker than asking the client to navigate the password reset process on their own. Client Management Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/communication/send-a-custom-message-after-a-new-purchase https://support.clovo.au/communication/send-a-custom-message-after-a-new-purchase Clovo will automatically email your client details of their product after any new purchase. You might however want to send an additional, more personal welcome message to make them feel valued. Communication Fri, 27 Feb 2026 00:00:00 GMT https://support.clovo.au/communication/send-a-custom-message-to-your-client-after-booking https://support.clovo.au/communication/send-a-custom-message-to-your-client-after-booking Clovo will always send a booking confirmation and optional booking reminders to your clients in line with their communication preferences. But sometimes you might want to send an additional message after a client books a class — perhaps to share what to bring, parking info, or a personal note. Communication Fri, 27 Feb 2026 00:00:00 GMT https://support.clovo.au/clovo-studio/set-up-and-manage-your-studio-locations https://support.clovo.au/clovo-studio/set-up-and-manage-your-studio-locations If your studio operates from one or more physical locations, you’ll need to set them up in Clovo so that classes can be assigned to the right venue. Locations appear on your timetable, in the booking app, and on your landing page so clients always know where they’re going. Clovo Dashboard Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-schedule/share-your-timetable-link-with-clients https://support.clovo.au/clova-schedule/share-your-timetable-link-with-clients Clovo includes a shareable timetable feature that gives your clients a direct link to browse your upcoming class schedule in a web browser — no app download required. This is a great way to let potential clients see what you offer before they commit. Schedule Social Media and Marketing Thu, 02 Apr 2026 00:00:00 GMT https://support.clovo.au/staff-and-instructors/creating-a-trainer-profile https://support.clovo.au/staff-and-instructors/creating-a-trainer-profile Showcase your talented training staff with trainer profiles in Clovo Dashboard. These profiles not only give clients a glimpse into your team but also enhance their experience by highlighting the professionals behind the classes. Follow these steps to create engaging trainer profiles. Staff & Instructors Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-memberships/view-credit-pack-usage https://support.clovo.au/clova-memberships/view-credit-pack-usage Understanding how your clients use their memberships and credit packs helps you make smarter decisions about pricing, class capacity, and which products to promote. Clovo gives both you and your clients real-time visibility into usage and expiry. Memberships Credit Packs Fri, 10 May 2024 00:00:00 GMT https://support.clovo.au/marketing-automation/track-your-clients-milestone-with-achievements https://support.clovo.au/marketing-automation/track-your-clients-milestone-with-achievements One great way to keep your clients engaged is to reach out and congratulate them when they reach certain milestones with your studio. Clovo’s Achievements feature lets you set up automatic milestone tracking so you never miss a chance to celebrate your clients. Marketing Automation Operations Fri, 24 Oct 2025 00:00:00 GMT https://support.clovo.au/clova-memberships/view-current-subscribers-for-a-membership-plan https://support.clovo.au/clova-memberships/view-current-subscribers-for-a-membership-plan Keeping track of your membership plan subscribers is essential for managing your studio effectively. Clovo Dashboard makes it easy to see exactly who is subscribed to any given plan, helping you understand plan popularity and manage your revenue. Memberships Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-bookings/your-clients-can-now-use-their-account-to-book-in-dependents-family-members-and-friends https://support.clovo.au/clova-bookings/your-clients-can-now-use-their-account-to-book-in-dependents-family-members-and-friends Your clients can now book classes for themselves or for a linked friend, family member, or dependent profile — all from the same account. This makes it easy for parents, partners, or carers to manage bookings for the people they’re responsible for. Bookings Client Management Tue, 17 Feb 2026 00:00:00 GMT https://support.clovo.au/social-media-and-marketing/create-social-timetable-images-for-instagram-and-other-social-channels https://support.clovo.au/social-media-and-marketing/create-social-timetable-images-for-instagram-and-other-social-channels The Social Timetable tool lets staff and owners create polished timetable graphics sized for social media. Images are generated in portrait format at 1080 x 1350 and can be created for a single day or for a full week. Class times are always shown in your studio’s timezone. Social Media and Marketing Wed, 01 Apr 2026 00:00:00 GMT https://support.clovo.au/clova-memberships/pausing-a-membership https://support.clovo.au/clova-memberships/pausing-a-membership This might be a surprise to hear, but handling membership pauses can be one of the most important aspects of running your studio. Memberships Wed, 11 Feb 2026 00:00:00 GMT https://support.clovo.au/clova-memberships/creating-a-membership-plan https://support.clovo.au/clova-memberships/creating-a-membership-plan Memberships are recurring subscriptions to services from your studio. They’re the ideal product for most studios to sell, depending on your business model, because they ensure a continuous revenue stream in addition to helping to build a community of familiar faces in your studio. Memberships Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/client-management/deleting-a-client https://support.clovo.au/client-management/deleting-a-client No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders. Client Management Sat, 07 Dec 2024 00:00:00 GMT https://support.clovo.au/clova-packs/creating-a-credit-pack https://support.clovo.au/clova-packs/creating-a-credit-pack Credit packs let clients book into classes with your studio without committing to a recurring subscription. Credit Packs Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-memberships/plan-statuses https://support.clovo.au/clova-memberships/plan-statuses In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials. Memberships Clovo Dashboard Thu, 23 Jan 2025 00:00:00 GMT https://support.clovo.au/integrations/show-your-timetable-on-your-studios-website https://support.clovo.au/integrations/show-your-timetable-on-your-studios-website Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe. Integrations Tue, 19 Nov 2024 00:00:00 GMT https://support.clovo.au/clova-memberships/creating-private-credit-packs-and-memberships https://support.clovo.au/clova-memberships/creating-private-credit-packs-and-memberships Want to offer exclusive credit packs or memberships to specific clients? Some deals are just too good to make public or are super tailored to a specific client’s needs. Clovo Dashboard makes it easy to create and manage private plans tailored to individual needs. Follow these steps to get started. Memberships Credit Packs Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clovo-studio/studio-gym-waiver-agreements https://support.clovo.au/clovo-studio/studio-gym-waiver-agreements Running a tight ship at your gym or studio means keeping everything in order, including your waiver agreements. Ensuring every member signs a waiver not only protects your business but also sets clear expectations. Here’s how you can easily add a Gym/Studio Waiver agreement to your studio in the Clovo Dashboard. Clovo Dashboard Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/integrations/how-to-add-your-products-and-services-to-your-website https://support.clovo.au/integrations/how-to-add-your-products-and-services-to-your-website Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe. Integrations Tue, 19 Nov 2024 00:00:00 GMT https://support.clovo.au/clovo-studio/changing-what-notifications-you-receive-as-a-studio-admin https://support.clovo.au/clovo-studio/changing-what-notifications-you-receive-as-a-studio-admin We know your day is packed with sessions, client check-ins, and all things health and wellness. Staying on top of notifications is crucial, but sometimes, you need a little peace and quiet. Here’s how you can easily toggle your notifications on and off to keep your workflow smooth and your sanity intact. Clovo Dashboard Notifications & Reminders Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-schedule/change-the-date-and-time-of-existing-openings https://support.clovo.au/clova-schedule/change-the-date-and-time-of-existing-openings As a busy studio owner, keeping your class schedule flexible is key. Sometimes, you need to tweak the date or time of an existing class opening to accommodate everyone’s needs. With Clovo Dashboard, making these changes is a breeze. Here’s how to do it in just a few simple steps. Schedule Sun, 02 Jun 2024 00:00:00 GMT https://support.clovo.au/clova-schedule/changing-class-schedules-with-existing-openings https://support.clovo.au/clova-schedule/changing-class-schedules-with-existing-openings Once you’ve setup your schedule and set your ‘schedule days ahead’ setting in Clovo Dashboard, Clovo will continuously open classes for booking according to that schedule and the number of days ahead you have specified. Schedule Sat, 04 May 2024 00:00:00 GMT