Retention
Customise the signals used by Ghost Alert 👻
Ghost Alert helps your studio identify clients who may be drifting away, giving your team an opportunity to reach out before they leave. By default, Ghost Alert watches six retention signals using Clovo’s recommended thresholds. You can customise which signals your studio uses and when each signal should trigger. These settings apply across your studio […]
Use 👻 Ghost Alert to retain clients before they drift away
👻 Ghost Alert is Clovo’s built-in retention tool. It looks for changes in client behaviour that may suggest someone is drifting away, giving your team time to reconnect before they go quiet. A Ghost Alert is a prompt to check in, not a guarantee that a client will leave. Use your knowledge of the client […]