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Clovo App
Track your booked classes with Live Activities on iPhone
Track attendance by checking-in clients on your phone or desktop
Changing the order that plans, packs and trials show in your apps and landing pages
How to manage your studio from an iPad
Update your studio branding
Bookings
Add a missing booking after class
Find out why a booking failed and what to do next
Set up late cancellation and no-show penalties
Block or reserve spots in a class
Book a client into a class from the studio dashboard
Move an existing client booking
Your clients can now use their account to book in dependents, family members, and friends
Let clients book a class without a membership or pack
Use a waitlist to fill a cancelled place
Send a booking reminder
Payments
Blocking A Membership When A Payment Fails
Wait for BECS Direct Debit Payments to Clear Before Issuing Plans
How to disable direct deposit
Recover a failed membership renewal payment
Add private health billing details to your invoices
Take a payment from a client at the front desk
Change a membership billing date
Let clients book a class without a membership or pack
Check Stripe payment settings
Memberships
Change a membership start date
Pausing a membership
Change a membership billing date
Understand the meaning of different plan statuses in Clovo
View current subscribers of a membership plan
Offer recurring memberships by creating a membership plan
How to offer secret deals on your plans and packs
Track the usage of memberships and packs
Cancel a client membership
Credit Packs
Give your clients free credits to book any of your classes, with Super Credits
How to set up gift purchases for credit packs
Deactivate a Credit Pack Plan
Credit Packs in Clovo
How to offer secret deals on your plans and packs
Track the usage of memberships and packs
Extend the expiry of a purchased credit pack
Trials
Create a free trial for a new client
Create a paid introductory offer with a credit pack
Schedule
How to automatically book regular clients into new openings
Give members priority on a waitlist
Choose what times your new classes get released for booking
Share your timetable link with clients
Close the studio for a date range
Assign a substitute instructor for a class
Cancel upcoming classes that have already been scheduled
Offer popup classes for one-off unscheduled offerings for your clients
Change the date and time of existing openings
Schedules in Clovo
Changing class schedules with existing openings
Clovo Dashboard
Set up and manage your studio locations
Create and manage your class types
Add a staff member and give them access
Understand the meaning of different plan statuses in Clovo
Update your studio branding
Add a liability waiver for your studio
Changing what notifications you receive as a studio admin
Notifications & Reminders
Choose which client notifications are sent
Send a booking reminder
Changing what notifications you receive as a studio admin
Waitlists
How can I prioritise membership clients over pack and trial clients on the waitlist?
Use a waitlist to fill a cancelled place
Integrations
Add Clovo to your WordPress website with the Clovo WordPress Plugin
Accessing your Clovo ‘studio code’ needed for certain integrations
Add your memberships and packs to your marketing website
Show your timetable on your studio’s website
Check Stripe payment settings
Client Management
Give your clients branded support
Archive a client without deleting their history
Add a client to your studio manually
Make client management a breeze with tags
Export your Client data
Your clients can now use their account to book in dependents, family members, and friends
Track attendance by checking-in clients on your phone or desktop
Deleting a client from your studio
Send a client a password reset
Landing Pages
Give your clients branded support
Changing the order that plans, packs and trials show in your apps and landing pages
Change the subdomain of your landing page
Enable browser based bookings and payments with landing pages
Communication
Give your clients branded support
Add Program Notes to keep clients in the loop
Customise the welcome email that is sent to new clients when they join
Send a custom message to your client after booking
Send a custom message after a new purchase
Set up a referral reward
Send an announcement to clients
Marketing Automation
Set up a referral reward
Track your clients milestones with achievements
Create a paid introductory offer with a credit pack
Tasks
Create a task for your team
Social Media and Marketing
Share your timetable link with clients
Create social timetable images for Instagram and other social channels
Getting Started
Getting started with Clovo: your complete setup guide
How to manage your studio from an iPad
Staff & Instructors
Linking public instructor profiles to staff accounts
Add and manage your instructors
Assign a substitute instructor for a class
Add a staff member and give them access
Showcase your studio’s talent with trainer profiles
Operations
Set up late cancellation and no-show penalties
Close the studio for a date range
Create a task for your team
Track your clients milestones with achievements
Send an announcement to clients
Member Shop
Sell a shop product to a client at the front desk
Configuring Member Shop settings
Tracking and fulfilling Member Shop sales
Managing stock and inventory in the Member Shop
How to create a product in the Member Shop
Manage products in the Member Shop
Self-serve Kiosk
Prepare a device for kiosk check-in
Let your clients check themselves in as they enter with the Clovo self-serve kiosk
Reporting
Popular Instructors Report
New Customer Acquisition Report
Monthly Recurring Revenue Report
Member/Casual Ratio Report
Reporting in Clovo
Customer Lifetime Value Report
Cohort Retention Report
Churn Rate Report
Cancellations & No-Shows Report
Avg Visits per Customer Report
Avg Spend per Customer Report
Avg Fill Rate per Class Report
Retention
Customise the signals used by Ghost Alert
Use Ghost Alert to find retained openings
Contracts
Require a hand-drawn contract signature
Set a minimum membership duration
Set a cancellation notice period
Create a membership contract