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Clovo App
Bookings
- Add a missing booking after class
- Block or reserve spots in a class
- Book a client into a class from the studio dashboard
- Find out why a booking failed and what to do next
- Let clients book a class without a membership or pack
- Move an existing client booking
- Send a booking reminder
- Set up late cancellation and no-show penalties
- Use a waitlist to fill a cancelled place
- Your clients can now use their account to book in dependents, family members, and friends
Payments
- Add private health billing details to your invoices
- Blocking A Membership When A Payment Fails
- Change a membership billing date
- Check Stripe payment settings
- How to disable direct deposit
- Let clients book a class without a membership or pack
- Recover a failed membership renewal payment
- Take a payment from a client at the front desk
- Wait for BECS Direct Debit Payments to Clear Before Issuing Plans
Memberships
- Cancel a client membership
- Change a membership billing date
- Change a membership start date
- How to offer secret deals on your plans and packs
- Offer recurring memberships by creating a membership plan
- Pausing a membership
- Track the usage of memberships and packs
- Understand the meaning of different plan statuses in Clovo
- View current subscribers of a membership plan
Credit Packs
- Credit Packs in Clovo
- Deactivate a Credit Pack Plan
- Extend the expiry of a purchased credit pack
- Give your clients free credits to book any of your classes, with Super Credits
- How to offer secret deals on your plans and packs
- How to set up gift purchases for credit packs
- Track the usage of memberships and packs
Trials
Schedule
- Assign a substitute instructor for a class
- Cancel upcoming classes that have already been scheduled
- Change the date and time of existing openings
- Changing class schedules with existing openings
- Choose what times your new classes get released for booking
- Close the studio for a date range
- Give members priority on a waitlist
- How to automatically book regular clients into new openings
- Offer popup classes for one-off unscheduled offerings for your clients
- Schedules in Clovo
- Share your timetable link with clients
Clovo Dashboard
- Add a liability waiver for your studio
- Add a staff member and give them access
- Change the branding of your clients' Clovo apps
- Changing what notifications you receive as a studio admin
- Create and manage your class types
- Set up and manage your studio locations
- Understand the meaning of different plan statuses in Clovo
Notifications & Reminders
Waitlists
Integrations
Client Management
- Add a client to your studio manually
- Archive a client without deleting their history
- Deleting a client from your studio
- Export your Client data
- Give your clients branded support
- Make client management a breeze with tags
- Send a client a password reset
- Track attendance by checking-in clients on your phone or desktop
- Your clients can now use their account to book in dependents, family members, and friends
Landing Pages
Communication
Marketing Automation
Tasks
Social Media and Marketing
Getting Started
Staff & Instructors
Operations
Member Shop
Self-serve Kiosk
Reporting
- Avg Fill Rate per Class Report
- Avg Spend per Customer Report
- Avg Visits per Customer Report
- Cancellations & No-Shows Report
- Churn Rate Report
- Cohort Retention Report
- Customer Lifetime Value Report
- Member/Casual Ratio Report
- Monthly Recurring Revenue Report
- New Customer Acquisition Report
- Popular Instructors Report
- Reporting in Clovo