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Clovo App
Bookings
- Add a missing booking after class
- Block or reserve spots in a class
- Book a client into a class from the studio dashboard
- Find out why a booking failed and what to do next
- How booking reminders reach your clients
- Let clients book a class without a membership or pack
- Move an existing client booking
- Refund a payment when a direct booking failed
- Set up late cancellation and no-show penalties
- Use a waitlist to fill a cancelled place
- Your clients can now use their account to book in dependents, family members, and friends
Payments
- Add GST and your ABN to client invoices
- Add private health billing details to your invoices
- Blocking A Membership When A Payment Fails
- Change when a membership renews
- Connect Stripe and check your payment settings
- How to disable direct deposit
- Let clients book a class without a membership or pack
- Recover a failed membership renewal payment
- Refund a payment when a direct booking failed
- Take a payment from a client at the front desk
- Wait for BECS Direct Debit Payments to Clear Before Issuing Plans
Memberships
- Cancel a client membership
- Change a membership start date
- Change when a membership renews
- How to offer secret deals on your plans and packs
- Offer recurring memberships by creating a membership plan
- Pausing a membership
- See what a member agreed to when they joined
- Set a minimum membership term and cancellation notice period
- Share a secret deal with a promo code
- Track the usage of memberships and packs
- Understand the meaning of different plan statuses in Clovo
- View current subscribers of a membership plan
Credit Packs
- Credit Packs in Clovo
- Deactivate a Credit Pack Plan
- Extend the expiry of a purchased credit pack
- Give your clients free credits to book any of your classes, with Super Credits
- How to offer secret deals on your plans and packs
- How to set up gift purchases for credit packs
- Share a secret deal with a promo code
- Track the usage of memberships and packs
Trials
Schedule
- Assign a substitute instructor for a class
- Cancel upcoming classes that have already been scheduled
- Change the date and time of existing openings
- Changing class schedules with existing openings
- Choose what times your new classes get released for booking
- Close the studio for a date range
- Give chosen members first access to a class with a priority booking window
- How to automatically book regular clients into new openings
- Offer popup classes for one-off unscheduled offerings for your clients
- Schedules in Clovo
- Share your timetable with clients, wherever they are
Clovo Dashboard
- Add a liability waiver for your studio
- Add a staff member and give them access
- Add GST and your ABN to client invoices
- Change the branding of your clients' Clovo apps
- Changing what notifications you receive as a studio admin
- Create and manage your class types
- Customise your dashboard layout
- Read your Studio Health Check
- Set up and manage your studio locations
- Understand the meaning of different plan statuses in Clovo
Notifications & Reminders
Waitlists
Integrations
Client Management
- Add a client to your studio manually
- Archive a client without deleting their history
- Deleting a client from your studio
- Export your Client data
- Give your clients branded support
- Organise client profiles with tags
- Send a client a password reset
- Track attendance by checking-in clients on your phone or desktop
- Your clients can now use their account to book in dependents, family members, and friends
Landing Pages
Communication
- Add Program Notes to keep clients in the loop
- Customise the welcome email that is sent to new clients when they join
- Give your clients branded support
- Send a custom message after a new purchase
- Send a custom message to your client after booking
- Send an announcement to clients
- Set up a refer a friend program
Marketing Automation
Tasks
Social Media and Marketing
Getting Started
Staff & Instructors
Operations
Member Shop
Self-serve Kiosk
Reporting
- Answer questions about your studio with Clovo reports
- Check whether clients are building a habit with the Visits per Customer report
- Find out how full your classes actually run with the Fill Rate report
- Find where booked places are being lost with the Cancellations & No-Shows report
- Know what your memberships bring in each month with the Recurring Revenue report
- See what each client spends with you every month with the Spend per Customer report
- See whether new members are sticking around with the Cohort Retention report
- See which instructors your clients book with the Popular Instructors report
- Spot members leaving before it shows in your revenue with the Churn Rate report
- Track how many new clients joined this month with the New Customer report
- Understand how your clients prefer to pay with the Member/Casual Ratio report
- Work out what a client is worth over their whole time with you