When credit packs are purchased by a client they have an expiry date that is set when your first create the pack plan and starts from the moment of purchase.

For example, if you have a credit pack plan ‘Studio 10 Pack’ with a 90 day expiry, if the user purchases the pack on the first of January 2024, the pack will expire on the 1st of April 2024.

Sometimes however, life happens, and your client for reasons you deem reasonable, was unable to use their pack. At your discretion, you are able to extend the expiry date of the credit pack.

From Clovo Studio, login with your staff account and then:

1. Find the client in the ‘Clients’ screen
2. Choose the pack from the ‘Plans’ tab
3. Click the ‘Extend’ button
4. Choose a new expiry date and click the confirm button

Done! The credit pack will now expire on the date you chose.