How can I prioritise membership clients over pack and trial clients on the waitlist?

Your most loyal clients — the ones who’ve committed to a membership — can now be given first dibs when a spot opens up on the waitlist over credit pack and trial clients.

What is Membership Waitlist Priority?

When a spot opens in a waitlisted class, Clovo normally fills it on a first-come, first-served basis. That’s fair enough, but it means a client who bought a casual credit pack five minutes ago gets treated the same as the member who’s been training with you every week for two years.

Membership Waitlist Priority changes that. When enabled, clients on a membership automatically jump ahead of clients using a credit pack or trial — even if the credit pack client joined the waitlist first.

Members still compete with other members on a first-come, first-served basis, and credit pack and trial clients still compete with each other the same way. The only change is that members get processed first when a spot opens up.

Why it matters

Memberships are the backbone of your revenue. Rewarding that commitment with a better waitlist experience is a small thing that sends a big signal — “we value you being here.”

It also gives fence-sitters one more reason to lock in a membership instead of rolling with casual packs. It’s great marketing for your memberships.

How to turn it on

1. Head to Settings in your dashboard
2. Scroll down to the Waitlist section
3. Toggle on Prioritise memberships
4. Hit Save

That’s it. The setting takes effect immediately for all future waitlist processing.

How it works in more detail

Say you’ve got a full class with three people on the waitlist:

Without priority enabled, Sarah gets the spot — she joined first.

With priority enabled, James gets the spot. He’s the only member on the waitlist, so he moves to the front regardless of join time. If another spot opens, Sarah gets it next (credit pack clients are still ordered by join time among themselves).

Good to know

• Only kicks in when there’s competition. If the class has space, everyone books in normally — no waitlist, no priority needed.
• Members vs members stays fair. Two members on the same waitlist are still ordered by who joined first. Priority only comes into play between membership clients and credit pack or trial clients.
• Trials are treated like credit packs. Both are deprioritised equally when the setting is on.

Frequently asked questions

Will my clients know they’ve been bumped?
No. The waitlist experience from the client’s perspective doesn’t change — they still get notified when they get a spot. There’s no visible indicator of priority ordering.

Can I turn it off again?
Yep, just flip the toggle back. It takes effect straight away and your waitlists go back to pure first-come, first-served.

Does this affect clients already on a waitlist?
Yes. Priority is applied at the time a spot becomes available, not when the client joins the waitlist. So if you enable it while people are already waitlisted, the new ordering applies next time a spot opens.