Tracking and fulfilling Member Shop sales

When a member purchases a product from your Member Shop, the sale is recorded and can be tracked through the Sales tab. This guide explains how to view your sales, understand order details, and fulfill pickup orders.

Viewing your sales

Navigate to Products > Shop and click the Sales tab at the top of the page. This shows every paid Member Shop sale in a table with the following columns:

• Sale — A reference for the transaction
• Customer — The member who made the purchase
• Product — Which item was bought
• Pickup — The studio location the member selected for pickup
• Status — The current fulfillment status of the order

The Sales tab gives you a clear overview of all orders so you and your staff know exactly what needs to be picked up and where.

How the purchase flow works

Here is what happens when a member buys a product:

1. The member browses your shop on your landing page or client app
2. They select a product and choose a pickup location
3. They complete the purchase through the app
4. The sale appears in your Sales tab with the order details
5. Stock is automatically reduced at the selected pickup location
6. If automatic task creation is enabled, a task is created for your staff to fulfill the order

Fulfilling orders with automatic tasks

To streamline order fulfillment, you can enable automatic task creation in Shop Settings. When this is turned on, every time a sale is paid, Clovo automatically creates an unassigned task linked to the sale. Your staff can then pick up and manage these tasks from the tasks board.

This means your team does not need to constantly check the Sales tab — they can simply work through their task list to fulfill pickup orders as they come in. For details on enabling this feature, see our guide on Configuring Member Shop settings.

Stock and sales

When a sale is completed, the stock at the selected pickup location is automatically reduced. This change is recorded in the product’s stock ledger with the reason marked as “Sale” along with a reference to the transaction. This means your stock levels always reflect actual availability without any manual intervention.

If you need to reverse a stock change due to a cancellation or return, you can manually adjust the stock quantity on the product detail page. See our guide on Managing stock and inventory in the Member Shop for more details on stock adjustments.