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Deactivate a Credit Pack Plan

Written by Tobias Gundry

Last updated June 2, 2024

Once you’ve created a credit pack in Clovo Studio, you cannot delete it if it has been purchased at any time by any of your clients. However, you can deactivate it so that no new clients can purchase it while existing holders can still use their remaining credits.

When to deactivate a credit pack

You might want to deactivate a credit pack when:

  • You’re replacing it with a new pricing structure
  • A promotional pack has ended and you don’t want new purchases
  • You’re simplifying your product offerings

How to deactivate a credit pack

  1. In Clovo Studio, go to Products.
  2. Find the credit pack you want to deactivate.
  3. Toggle the pack’s active status to off (deactivated).
  4. Save your changes.

What happens after deactivation

  • No new purchases — the pack will no longer be visible to clients in the app or on your landing page
  • Existing holders are unaffected — clients who already purchased the pack can continue using their remaining credits until expiry
  • Reactivation is possible — you can re-enable the pack at any time if you want to offer it again

If you want to restrict a pack to specific clients rather than deactivating it entirely, consider making it a private product instead.

  • Location in Clovo

    Dashboard
    Take me there

  • Estimated Time To Complete

    3 minutes

  • Information For

    Studio Owner

  • Platform Components

    Clovo Studio, Clovo iOS, Clovo Android

  • Last Updated

    April 2, 2026

  • Need more help?

    Get in touch hello@clovo.au

Boutique Fitness Studio Platform

Clovo is branded mobile apps for Australian pilates, yoga and group fitness studios that handle all your booking and payment needs in the palm of your client’s hand.

There are no monthly or setup fees, just a small percentage of each transaction each time you sell a membership or credit pack.

Need more help?

If these support articles aren’t cutting it, get in touch. Our Australian support staff are happy to help.

hello@clovo.au