See which notifications Clovo sends your clients

Clovo automatically keeps your clients informed about changes to their plans, classes, bookings, and payments. Understanding which notifications go out helps you avoid duplicating communications.

Notification channels

Clovo sends notifications via email and push notifications in the Clovo app. Clients can manage their own preferences within the app.

Booking notifications

• Booking confirmation — sent when a client books a class
• Booking reminder — sent before a scheduled class
• Booking cancellation — sent when a client cancels
• Class cancelled — sent when you cancel a class with bookings
• Class time changed — sent when you reschedule a class
• Waitlist update — sent when a waitlisted client gets a spot

Purchase and payment notifications

• Purchase confirmation — sent on new membership, pack, or trial purchase
• Payment receipt — sent after each recurring payment
• Payment failed — sent when a payment fails
• Credit pack expiry — sent when a pack is approaching expiry

Membership notifications

• Membership paused — sent when paused
• Membership resumed — sent when resumed
• Membership cancelled — sent when cancelled

Studio communications

• Announcements — broadcast messages to all clients
• Custom messages — post-booking or post-purchase messages you’ve configured

To manage your own notifications as a studio owner, see changing what notifications you receive as a studio admin.