Track attendance by checking-in clients on your phone or desktop

Check clients in to record who attended a class in addition to who booked.

Check-ins are also required if you use no-show penalties.

There are multiple ways to check clients in with Clovo. You can use your phone, iPad, or desktop to accomplish the task, depending on your management style.

Checking in your clients as they arrive on the app

You can use the Clovo app to manage attendance as clients arrive. Sign in with an owner or staff account, then:

1. Open the Admin tab. You can also use Manage from Our Studio.
2. Open Openings. Choose a day from the horizontal date strip, then find the class and its booked clients. Tap Today to return to today.
3. Tap Check in beside the client’s name.
4. To reverse a check-in, tap Cancel beside that client on iPhone or iPad, or Cancel check-in on Android, then confirm. This removes their attendance mark without cancelling their booking.

Checking in on Desktop

You can also choose to check your clients in using Clovo on the desktop. This is a great option for any studio with a front of house or reception area.

In Clovo Studio, open the class, find the client’s name, then select Check-in.

You can undo check-ins by tapping the undo button.

Avoid no-show penalties for clients who attended

If you use no-show penalties, finish check-ins before your rule’s no-show grace buffer ends. A waiting penalty may appear as Pending in Operations → Penalties, or under Penalty queue in the iOS app’s Admin → Penalties. Recording attendance before collection prevents that no-show penalty from being collected.

If collection has already started, check the penalty’s status before taking further action. A collected fee needs a separate refund; changing attendance does not refund it. See Review, collect or waive a penalty.