Payments
Blocking A Membership When A Payment Fails
By default, a member can keep booking classes while a failed renewal payment is being recovered. If you’d rather pause a member’s access until they’ve paid, you can turn on Block membership on a failed payment. This applies only to renewal payments on automatically renewable memberships. It never affects first-time purchases, credit packs, or other […]
Wait for BECS Direct Debit Payments to Clear Before Issuing Plans
BECS Direct Debit payments do not clear immediately. They usually take a few business days to reach your studio and can still fail after the client has checked out. The “Wait for the payment to clear” setting lets you choose whether a membership or credit pack is issued at checkout or only after the payment […]
How to disable direct deposit
If you do not want customers to pay by direct debit, you can turn off the BECS Direct Debit switch in Setup > Settings > Stripe. Once saved, direct debit will no longer be offered as a payment option at checkout for your studio. Who Can Change This Setting This setting is available to studio users with Owner or Finance access. Your […]
How to handle failed renewal payments
This article explains what happens when a membership renewal payment fails, who is notified, where to find failed payments in Clovo, and what actions your team can take to recover them. What happens when a renewal payment fails When Stripe reports that a renewal invoice payment has failed, Clovo automatically steps in to make sure […]
Add private health billing details to your invoices
Clovo provides basic support for adding your private health billing details to your invoices with a studio-level provider number and plan/pack-level private health codes. Clovo does not currently support individual provider numbers per instructor profile. How to add your private health details Add your provider number to your studio Your provider number is a studio-wide […]
Take payments at the Point of Sale
Most of the time you’ll want to let your clients complete their own purchases in the Clovo app or on your landing page. But if your studio accepts walk-ins or you need to process a sale in person, Clovo’s Point of Sale feature lets you handle that directly from the studio dashboard. When to use […]
Change the billing date of a client’s existing membership
You can change a client’s billing date for any membership by navigating to the client’s membership in Clovo Studio. This is useful when a client needs their payment date shifted to better align with their pay cycle or other financial commitments. How to change the billing date What happens when you change the date When […]
