Payments
How To Handle Failed Renewal Payments
This article explains what happens when a membership renewal payment fails, who is notified, where to find failed payments in Clovo, and what actions your team can take to recover them. What happens when a renewal payment fails When Stripe reports that a renewal invoice payment has failed, Clovo automatically steps in to make sure […]
Add private health billing details to your invoices
Clovo provides basic support for adding your private health billing details to your invoices with a studio-level provider number and plan/pack-level private health codes. Clovo does not currently support individual provider numbers per instructor profile. How to add your private health details Add your provider number to your studio Your provider number is a studio-wide […]
Take payments at the Point of Sale
Most of the time you’ll want to let your clients complete their own purchases in the Clovo app or on your landing page. But if your studio accepts walk-ins or you need to process a sale in person, Clovo’s Point of Sale feature lets you handle that directly from the studio dashboard. When to use […]
Change the billing date of a client’s membership
You can change a client’s billing date for any membership by navigating to the client’s membership in Clovo Studio. This is useful when a client needs their payment date shifted to better align with their pay cycle or other financial commitments. How to change the billing date What happens when you change the date When […]
