Extend the expiry of a purchased credit pack
Tobias Gundry
Updated
When credit packs are purchased by a client they have an expiry date that starts from the moment of purchase. For example, if you have a credit pack with a 30-day expiry and a client purchases it on the 1st of January, it will expire on the 31st of January.
Why extend a credit pack?
There are plenty of good reasons to extend a client’s credit pack — perhaps they were injured, travelling, or dealing with personal circumstances that prevented them from using their credits. Extending a pack is a gesture of goodwill that can go a long way in retaining a client.
How to extend a credit pack
- In Clovo Dashboard, navigate to the client’s profile.
- Find the credit pack you want to extend under their active products.
- Click into the credit pack details.
- Update the expiry date to the new date you’d like the pack to expire.
- Save your changes.
The client will immediately have access to their remaining credits until the new expiry date. There is no limit to how far you can extend a pack.
Things to keep in mind
- Extending a pack does not add additional credits — it only changes the expiry date
- You can extend a pack that has already expired, which will reactivate the remaining credits
- Consider setting a studio policy on extensions so your team handles them consistently
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