Track the usage of memberships and packs
Tobias Gundry
Updated
Understanding how your clients use their memberships and credit packs helps you make smarter decisions about pricing, class capacity, and which products to promote. Clovo gives both you and your clients real-time visibility into usage and expiry.
What your clients see
Your clients can always view the current status of their memberships, credit packs, and trials directly in the Clovo app. This includes how many credits remain, when their next billing date is, and when their pack expires.
Tracking usage as a studio owner
As a studio owner, you can track usage in Clovo Dashboard by navigating to an individual client’s profile. From there you can see all of their active and past products, including credits remaining, expiry dates, billing status, and booking history.
Why tracking usage matters
Keeping an eye on usage patterns helps you understand which products are popular and when it might be time to reach out to a client who hasn’t booked in a while. If you notice a client’s credit pack is about to expire with unused credits, that could be a good opportunity to check in and encourage them to book.
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Share a secret deal with a promo code
Create a code that unlocks a private plan or pack, so clients can claim the offer themselves instead of you granting access one person at a time.
How to offer secret deals on your plans and packs
Create a private credit pack or membership that is visible only to the clients you select.
Cancel a client membership
Use the membership cancellation action when a client asks to stop a recurring membership. Review any contract terms before confirming the cancellation.
Change when a membership renews
Move a member's renewal date, or bill them now and restart the cycle — and see exactly what Clovo will charge before you commit to it.