Collect and manage reviews from your members

Clovo reviews give members a way to share feedback about your studio after they have attended enough classes. You can collect their responses in Clovo, decide which reviews to publish, and offer a Google review follow-up when you are ready.

Turn on reviews

Open Reviews in Clovo Studio.
On the Reviews tab, turn Reviews on.

Eligible members can now submit a review from the Clovo app.

How members leave a review

When a member is eligible to review your studio, Clovo can show a review prompt after they have attended enough classes. They can select Leave a review from the prompt, or open their account settings and choose Review this studio.

They then:

Choose a star rating.
Add a Title and answer What was it like?.
Check or change their Public display name.
Select Send review.

The member sees their submitted review after it has been sent. They cannot edit it afterwards.

Review member feedback in Clovo

Open Reviews in Clovo Studio to read the reviews members have submitted. A review stays private until you choose whether to publish it for other members to see.

If a review needs clarification, speak with the member before publishing it. Clovo reviews cannot be edited after they are sent.

Offer a Google review after Clovo

Clovo reviews and Google reviews are separate. If you want members to be able to copy their Clovo review and continue to Google after submitting it, add your Google Business Profile review link and turn on Google review requests in Reviews → Settings.

See Ask members to leave a Google review after they review your studio for the setup steps and what members see.

If a member cannot see the review prompt

Check that:

Reviews is switched on in Clovo Studio.
The member has attended enough classes to be eligible.
The member is using Leave a review from the prompt or Review this studio from their account settings.

If the member has already submitted a review, they cannot edit it afterwards.