Bookings
10 articles
Add a missing booking after class
Record a missed booking when a client attended but was not added to the opening at the time.
Block or reserve spots in a class
Sometimes you need to hold a spot in a class for a specific reason — perhaps a client is coming but hasn’t booked yet, or you want to reserve capacity for a corporate group. Clovo’s Block/Reserve feature lets you hold spots without assigning them to a specific client.
Book a client into a class from the studio dashboard
While most bookings happen through the Clovo app when clients book themselves, there are times when you’ll need to book a client into a class on their behalf — perhaps they called ahead, walked in, or simply asked you to sort it out for them.
Find out why a booking failed and what to do next
Use the failed booking details to find the reason a booking did not complete, then decide whether you need to free allocation, contact the client, or refund a payment.
Let clients book a class without a membership or pack
Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack.
· Payments
Move an existing client booking
There will be times when you need to move a client’s existing booking to another opening — perhaps the client asked to switch to a different time, or you need to rebalance attendance across classes.
Send a booking reminder
Remind booked clients before class so they have the details they need to arrive prepared.
· Notifications & Reminders
Set up late cancellation and no-show penalties
Late cancellations and no-shows can be a real challenge for fitness studios, leaving empty spots that could have been filled by other clients. Clovo’s Penalties feature lets you define clear rules for late cancellations and no-shows, helping clients respect your timetable while giving your studio flexibility in how penalties are applied.
· Operations
Use a waitlist to fill a cancelled place
Keep popular classes full by offering cancelled places to the next person on the waitlist.
· Waitlists
Your clients can now use their account to book in dependents, family members, and friends
Your clients can now book classes for themselves or for a linked friend, family member, or dependent profile — all from the same account. This makes it easy for parents, partners, or carers to manage bookings for the people they’re responsible for.
· Client Management