Payments
9 articles
Add private health billing details to your invoices
Clovo provides basic support for adding your private health billing details to your invoices with a studio-level provider number and plan/pack-level private health codes.
Blocking A Membership When A Payment Fails
By default, a member can keep booking classes while a failed renewal payment is being recovered. If you’d rather pause a member’s access until they’ve paid, you can turn on Block membership on a failed payment.
Change a membership billing date
Update a billing date when a client needs their renewal to line up with a new schedule.
· Memberships
Check Stripe payment settings
Review Stripe settings when payments, refunds or bank payouts need attention.
· Integrations
How to disable direct deposit
If you do not want customers to pay by direct debit, you can turn off the BECS Direct Debit switch in Setup > Settings > Stripe. Once saved, direct debit will no longer be offered as a payment option at checkout for your studio.
Let clients book a class without a membership or pack
Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack.
· Bookings
Recover a failed membership renewal payment
Use the failed renewal queue when a recurring membership payment did not clear. This queue is for membership renewals; a first-time Direct Purchase payment that captured but did not create a booking follows the separate paid-booking refund workflow.
Take a payment from a client at the front desk
Use POS Purchase when a client is in the studio and you need to take a card payment for a membership, credit pack, or shop product.
Wait for BECS Direct Debit Payments to Clear Before Issuing Plans
BECS Direct Debit payments do not clear immediately. They usually take a few business days to reach your studio and can still fail after the client has checked out.