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Send a client a password reset

Written by Tobias Gundry

Last updated June 2, 2024

If your clients are having trouble accessing their accounts, you can help them reset their passwords directly from Clovo Studio. This is quicker than asking the client to navigate the password reset process on their own.

How to send a password reset

  1. Log in to Clovo Studio.
  2. Navigate to Clients and find the client who needs a password reset.
  3. Open their client profile.
  4. Click the option to send a password reset.
  5. The client will receive an email with a link to create a new password.

Things to know

  • The reset link is sent to the email address on file for that client — make sure their email is correct before sending
  • Reset links expire after a set period for security — if the client doesn’t use it in time, you can send another one
  • Clients can also initiate a password reset themselves from the login screen of the Clovo app
  • If a client repeatedly has trouble logging in, check that they’re using the correct email address — sometimes clients create multiple accounts with different emails

  • Location in Clovo

    Dashboard
    Take me there

  • Estimated Time To Complete

    2

  • Information For

    Studio Owner

  • Platform Components

    Clovo Studio

  • Last Updated

    April 2, 2026

  • Need more help?

    Get in touch hello@clovo.au

Boutique Fitness Studio Platform

Clovo is branded mobile apps for Australian pilates, yoga and group fitness studios that handle all your booking and payment needs in the palm of your client’s hand.

There are no monthly or setup fees, just a small percentage of each transaction each time you sell a membership or credit pack.

Need more help?

If these support articles aren’t cutting it, get in touch. Our Australian support staff are happy to help.

hello@clovo.au