Deactivate a Credit Pack Plan
Tobias Gundry
Updated
Once you’ve created a credit pack in Clovo Dashboard, you cannot delete it if it has been purchased at any time by any of your clients. However, you can deactivate it so that no new clients can purchase it while existing holders can still use their remaining credits.
When to deactivate a credit pack
You might want to deactivate a credit pack when:
- You’re replacing it with a new pricing structure
- A promotional pack has ended and you don’t want new purchases
- You’re simplifying your product offerings
How to deactivate a credit pack
- In Clovo Dashboard, go to Products.
- Find the credit pack you want to deactivate.
- Toggle the pack’s active status to off (deactivated).
- Save your changes.
What happens after deactivation
- No new purchases — the pack will no longer be visible to clients in the app or on your landing page
- Existing holders are unaffected — clients who already purchased the pack can continue using their remaining credits until expiry
- Reactivation is not possible — you will need to re-create the pack if you wish to offer it again.
If you want to restrict a pack to specific clients rather than deactivating it entirely, consider making it a private product instead.
Related articles
Share a secret deal with a promo code
Create a code that unlocks a private plan or pack, so clients can claim the offer themselves instead of you granting access one person at a time.
Give your clients free credits to book any of your classes, with Super Credits
Super Credits are a great way to give your client a free class. They can be used as a reward, for make goods, or for any other reason when you need to give a client free classes.
How to set up gift purchases for credit packs
Gift purchases let your existing clients buy a credit pack for someone else. Once enabled, your public landing pages will show a Purchase as gift option for that pack.
Extend the expiry of a purchased credit pack
When credit packs are purchased by a client they have an expiry date that starts from the moment of purchase. For example, if you have a credit pack with a 30-day expiry and a client purchases it on the 1st of January, it will expire on the 31st of January.