Pausing a membership

This might be a surprise to hear, but handling membership pauses can be one of the most important aspects of running your studio.

No matter how dedicated, each and every one of your clients will likely need to pause their membership at least once throughout the year. It’s just a fact of life.

But what’s important is how you approach getting that client back in and booking with your studio post pause. Clovo has a seriously in-depth pause feature to automate this process, so your clients go from on-pause back to on the class list smoothly.

Pausing a client’s membership

Client’s are unable to pause their membership directly. Pauses must be made by the studio owner or a staff member. To pause a client’s membership, browse to or search for the client in Clovo, tap into their profile, then tap into the membership that needs to be paused.

Choose options

• Start the pause immediately or schedule the pause for a specified date in the future
• End the pause on a given date or pause indefinitely

Resuming a client’s membership

If you set a resume date when pausing the membership, then there’s nothing left to do, the membership will be resumed on the date you selected automatically.

Resuming a membership manually

If a membership was paused indefinitely or your client wishes to resume earlier you can manually resume a paused membership at any time.

Just browse or search the client in Clovo, tap into their membership, then tap cancel pause.

What happens during a pause?

When your client’s membership is paused they will no longer be automatically charged for their membership fee for the duration of the pause.

Clients cannot book classes for the period their membership is paused. This means if a membership is paused indefinitely, that client can no longer book at all. However, if there is a resume date set, your client can book for classes that occur after that renew date.