Send a custom message to your client after booking
Tobias Gundry
Updated
Clovo will always send a booking confirmation and optional booking reminders to your clients in line with their communication preferences. But sometimes you might want to send an additional message after a client books a class — perhaps to share what to bring, parking info, or a personal note.
Why send a custom booking message?
Custom booking messages let you share information that’s specific to your studio and wouldn’t normally appear in a standard booking confirmation. This is especially useful for new clients who may not know what to expect on their first visit.
How to set it up
The after booking message belongs to the class, so a Reformer booking can say something a Yoga booking does not.
- In Clovo Dashboard, go to Setup > Classes and open the class you want the message on.
- Scroll to Custom after booking message and turn the switch on.
- Write your message in the box that appears underneath. Consider practical details like what to wear, where to park, or studio access instructions.
- Save your changes.
Repeat for any other class that needs its own message. This is not a booking confirmation — Clovo already sends that — it is an extra note on top.
Ideas for your booking message
- Arrival time — remind clients to arrive 5-10 minutes early
- What to bring — towel, water bottle, grip socks, etc.
- Parking or public transport details
- Studio entry instructions (e.g. door codes or buzzer info)
- Cancellation policy reminder
This message is sent in addition to the standard booking confirmation, so focus on the extra details rather than repeating booking information. You can also set up a similar message after a new purchase.
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