Communication
8 articles
Add Program Notes to keep clients in the loop
Program Notes let you share extra information about a specific class, such as what to bring, a session focus, equipment changes or anything else clients should know before arriving.
Change the reply to address for your studio
Choose where client replies go for announcements, bookings, purchases and other studio emails.
· Clovo Dashboard
Customise the welcome email that is sent to new clients when they join
You can now customise the welcome email your studio sends to new clients when they join.
Give your clients branded support
Every Clovo studio has a member-facing help centre, live right now, with no setup required. It sits on your landing page, it’s written in your studio’s voice, and it wears your branding.
· Client Management · Landing Pages
Send a custom message after a new purchase
Clovo will automatically email your client details of their product after any new purchase. You might however want to send an additional, more personal welcome message to make them feel valued.
Send a custom message to your client after booking
Clovo will always send a booking confirmation and optional booking reminders to your clients in line with their communication preferences. But sometimes you might want to send an additional message after a client books a class — perhaps to share what to bring, parking info, or a personal note.
Send an announcement to clients
Use announcements for timetable changes, closures and other updates that need a consistent message.
· Operations
Set up a refer a friend program
Set up a refer a friend program that rewards both people, then let Clovo grant the benefits, monitor the minimum spend and track each referral.
· Growth