How booking reminders reach your clients

Clovo sends every booked client a reminder the evening before class. There is nothing to schedule — but there are a few reasons a reminder does not arrive, and one setting each client controls themselves.

A client record in Clovo Studio showing push and email booking reminders enabled, beside the reminder as it arrives on the client's phone the evening before class

There is no reminder to set up

Unlike systems that require a reminder to be created and scheduled, Clovo enables reminders for every studio and booking by default. There is no template or send time to configure.

Each evening Clovo looks at every booking for the following day and sends the client one reminder. It goes out between 6:00 PM and 9:00 PM, in the timezone of the location the class runs at — so a Burleigh Heads class and a West End class are each timed against their own clock, not against your studio's head office.

What the client gets

As a push notification, headed "Reformer Pilates tomorrow", reading "You are booked for Reformer Pilates on Monday at 5:30pm".

As an email, listing:

Class Name
Class Time
Instructed By
Location (address)
A Manage preferences link

The two channels, and who controls them

Each client chooses whether they want reminders by push, by email, both, or neither. You can see where a client currently stands on their record in Clovo Studio, under Booking Reminders.

The Push reminders row on a client's reminder preferences page, switching on — The client's own preferences page, opened from the Manage preferences link in the reminder email.

Clients change this in two places:

In the Clovo app, under their notification settings.
From the Manage preferences link in their reminder email. Each client needs to use their own link.

Reminder preferences are controlled by each client. There is no studio-level switch that turns reminders on or off for everyone.

Why a reminder did not arrive

Use this list to identify why a reminder may not have arrived:

The client has both channels switched off. If push and email reminders are both off, Clovo sends nothing at all. Their record will show Push disabled and Email disabled.
Push is on, but device permission is off. The client’s record also shows whether the device accepts push notifications. Push notifications disabled means the permission is off in iOS or Android, so the client needs to enable it in their phone settings.
The class is not tomorrow. Reminders only cover the next day. A class booked for Friday gets its reminder on Thursday evening, not when the booking is made.
The booking or the class was cancelled. A cancelled booking, or a cancelled occurrence, is skipped.
The booking was made after the window closed. Someone who books at 10:00 PM for a 6:00 AM class the next morning has booked after that evening's send. They get their booking confirmation, not a reminder.
Your studio is not verified yet. Reminders only run for verified studios. If you are still finishing setup, this is the first thing to check.

What this means day to day

Reminders are one part of a no-show strategy. You can also use late cancellation and no-show penalties to encourage earlier cancellations and a waitlist to offer released places to other clients.

If a client is not receiving reminders, open the Booking Reminders block on their record. It shows their channel preferences and device permission, helping you determine whether the setting needs to change in the app, on their phone, or elsewhere.