Bookings
11 articles
Add a missing booking after class
A client turned up and trained, but there’s no booking against the class. Here’s how to add it afterwards so your attendance, credits and reporting all line up.
Block or reserve spots in a class
Sometimes you need to hold a spot in a class for a specific reason — perhaps a client is coming but hasn’t booked yet, or you want to reserve capacity for a corporate group. Clovo’s Block/Reserve feature lets you hold spots without assigning them to a specific client.
Book a client into a class from the studio dashboard
Book a client into a class from Clovo Dashboard when they call, walk in, or ask your team to make the booking for them.
Find out why a booking failed and what to do next
Use the failed booking details to find the reason a booking did not complete, then decide whether you need to free allocation, contact the client, or refund a payment.
How booking reminders reach your clients
Clovo sends every booked client a reminder the evening before class. There is nothing to schedule — but there are a few reasons a reminder does not arrive, and one setting each client controls themselves.
· Notifications & Reminders
Let clients book a class without a membership or pack
Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack.
· Payments
Move an existing client booking
There will be times when you need to move a client’s existing booking to another opening — perhaps the client asked to switch to a different time, or you need to rebalance attendance across classes.
Refund a payment when a direct booking failed
A client paid for a single class by card, the money was captured, and then the booking could not be created. Nothing refunds automatically — here's how to give it back and what Clovo does once you have.
· Payments
Set up late cancellation and no-show penalties
Late cancellations and no-shows can be a real challenge for fitness studios, leaving empty spots that could have been filled by other clients. Clovo’s Penalties feature lets you define clear rules for late cancellations and no-shows, helping clients respect your timetable while giving your studio flexibility in how penalties are applied.
· Operations
Use a waitlist to fill a cancelled place
Turn a waitlist on for a class, pick how it processes, and understand what Clovo does with the place when a booked client drops out.
· Waitlists
Your clients can now use their account to book in dependents, family members, and friends
Your clients can now book classes for themselves or for a linked friend, family member, or dependent profile — all from the same account. This makes it easy for parents, partners, or carers to manage bookings for the people they’re responsible for.
· Client Management