Understand the meaning of different plan statuses in Clovo
Tobias Gundry
Updated
In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.
Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.
These statuses are mostly self explanatory, but we elaborate on each below.
| Status | Description | Applies to |
|---|---|---|
| Active | The membership, pack or trial is currently active and can be used by the client for booking. | Memberships, Packs and Trials |
| Paused | The membership has been paused and cannot currently be used for booking. | Memberships |
| Cancelling | The membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew. | Memberships |
| Cancelled | The membership has been cancelled and is no longer able to be used for booking. | Memberships |
| Expired | The time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase. | Packs |
| Trial Expired | The trial has expired and can no longer be used by the client. | Trials |
| Fully Redeemed | All credits on the pack have been used. The client must purchase a new pack to book. | Packs |
| External Payment | The pack or plan is active, but has been purchased outside of Clovo. | Memberships and Packs |
| Archived | The service has been archived for studio administration purposes and can no longer be seen on client apps. | Memberships, Packs and Trials |
There are some additional statuses displayed in Clovo Dashboard that are not associated with a specific plan.
| Status | Description |
|---|---|
| No Services | Displayed when the client has not made any purchases and therefore has no booking mechanism within Clovo. |
| Private Membership | The client has been given access to a private membership but has not yet purchased. |
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