Change the date and time of existing openings

When one class needs to start an hour later or shift to another day, you can move that opening on its own. The bookings travel with it, and Clovo tells the clients who hold them.

Move an opening to a new time

1. Go to Openings and select the class you want to move.

2. In the header of the opening, select Change Time.

   

3. Under New time, set the new date and time. Clovo reads what you enter in the timezone of the location the class runs at, so enter the local start time your clients there will see.

4. Read the Current bookings panel. It lists every client who is booked, and those are the people who will be told about the move.

5. Select Confirm Change.

Two entries are refused, and nothing moves in either case:

• A date and time that has already passed — New time is in the past. Please select a time in the future.
• The time the opening already has — New time is the same as the original time. Please select a different time.

You stay on the Change Time screen, so you can correct the time and confirm again.

What your clients receive

Each booked client gets a push notification and an email headed "Your class time has changed", naming the class and showing both the original time and the new one. Their booking moves with the class, so nobody needs to rebook and no one loses their spot. Everyone with admin access to your studio is notified as well.

Because Clovo has already contacted everyone who is booked, there is no need to send a separate announcement about the move.

Only this opening moves

Changing the time affects that single opening. The schedule it came from is untouched, so next week's class still runs at its usual time. To shift a class permanently, edit the schedule instead — see Changing class schedules with existing openings.

Once an opening has been moved it carries a Moved from label with its original date and time, both on the Openings list and at the top of the opening. If you move it a second time, that label keeps showing the opening's original time, not the time you moved it from.

When Change Time is not available

Change Time is offered on upcoming openings only. Once a class has started, or has been cancelled — including a class cancelled by a studio closure — the Cancel and Change Time buttons no longer appear on it. A class that has already run cannot be moved to a different time after the fact.