Author: user

Understand the meaning of different plan statuses in Clovo

Written by user on January 23, 2025. Posted in Clovo Dashboard, Memberships. No Comments on Understand the meaning of different plan statuses in Clovo

In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.

Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.

These statuses are mostly self explanatory, but we elaborate on each below.

Status	Description	Applies to
Active	The membership, pack or trial is currently active and can be used by the client for booking.	Memberships, Packs and Trials
Paused	The membership has been paused and cannot currently be used for booking.	Memberships
Cancelling	The membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew.	Memberships
Cancelled	The membership has been cancelled and is no longer able to be used for booking.	Memberships
Expired	The time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase.	Packs
Trial Expired	The trial has expired and can no longer be used by the client.	Trials
Fully Redeemed	All credits on the pack have been used. The client must purchase a new pack to book.	Packs
External Payment	The pack or plan is active, but has been purchased outside of Clovo.	Memberships and Packs
Archived	The service has been archived for studio administration purposes and can no longer be seen on client apps.	Memberships, Packs and Trials

There are some additional statuses displayed in Clovo Studio that are not associated with a specific plan.

Status	Description
No Services	Displayed when the client has not made any purchases and therefore has no booking mechanism within Clovo.
Private Membership	The client has been given access to a private membership but has not yet purchased.

Accessing your Clovo ‘studio code’ needed for certain integrations

Written by user on January 13, 2025. Posted in Integrations. No Comments on Accessing your Clovo ‘studio code’ needed for certain integrations

The Clovo Studio Code is a short 4-character alphanumeric string that uniquely identifies your studio. It is used when integrating your Clovo instance with external services like your website.

Where to find your studio code

To access your Clovo Studio Code:

Log in to Clovo Studio on the desktop.
Navigate to Setup > Integrations.
Your studio code is displayed at the top of the page.

When you need your studio code

Your studio code is required when setting up integrations that connect your Clovo data with external platforms. Common uses include:

Embedding your timetable on your website — your studio code is needed to generate the correct embed code
Embedding your products — displaying your memberships and packs on your marketing site
WordPress plugin — configuring the Clovo WordPress Plugin requires your studio code

For more details on embedding your timetable or products, see show your timetable on your website and add your products to your website.

Deleting a client from your studio

Written by user on December 7, 2024. Posted in Client Management. No Comments on Deleting a client from your studio

No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.

Clovo makes this easy to handle in a way that is safe and easy to understand.

Staff Initiated Deletion

To delete a client as a Studio Owner:

Login to Clovo studio
Find the client you want to delete using the search bar or by browsing for them on the ‘Clients’ screen
You will see a section called ‘The Danger Zone’ – under this heading, there’s a delete button to remove your client.

At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be automatically deleted from the Clovo system entirely and permanently.

Client Initiated Deletion

So long as we give your client an opportunity to create an account, we must also offer them an opportunity to delete their account. Clients are able to initiate the deletion process themselves from their client app.

Much like a staff initiated deletion, the client will be moved to ‘Archived’ and will no longer be able to use their account upon requesting their account be deleted. These deletions are subject to the same 7 day grace period as staff initiated deletions as well.

Delete Instantly

If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.

If you’re sure this client no longer requires their account, click ‘Instant Delete’ to skip the remainder of the grace period and instantly delete the client from the system permanently.

Requirements for deletion

Clients must not have active memberships
Clients must not have active bookings

Ensure clients remember their class with booking reminders

Written by user on December 3, 2024. Posted in Bookings, Notifications & Reminders. No Comments on Ensure clients remember their class with booking reminders

There is nothing to do to enable booking reminders as a studio owner, booking reminders are on by default for your clients and your clients are empowered to disable and reenable to suit their preference from within the Clovo client apps.

Clovo ensures users are aware of their upcoming bookings in multiple ways.

In-App Reminders

Following a booking, any time the Clovo app is opened by a user on their device, they will receive a prominent reminder of their upcoming bookings. For iOS users, this reminder takes the form of a sheet that displays all current bookings. For Android users, a Snackbar shows with the number of upcoming bookings.

Calendars and Reminders

Your clients are prompted to add their booking to their device’s reminder or calendar app immediately following a booking on both iOS and Android platforms.

This is a favourite of many users as it allows them to add their classes in with the rest of their schedule and customise their reminder notifications to their ideal settings.

Push Notifications and Emails

Providing your client’s notification settings allow, we will also send your clients push notifications and emails reminding them of their upcoming bookings.

Between the hours of 6.00pm and 9.00pm for any booking occurring the next day, Clovo will attempt to send booking reminder push notifications and emails in accordance with the user’s chosen notification preferences.

For example, if Alice has a reformer pilates class booked in at 7.00am on Tuesday, Clovo will attempt to deliver a booking reminder sometime shortly after 6.00pm on Monday, the day before the booking. We will continue to attempt delivery until a maximum of 9.00pm.

Add your memberships and packs to your marketing website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Add your memberships and packs to your marketing website

Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code (provided by Clovo Studio).

Step-by-Step Instructions:

Locate the Product & Service Integration Code
Use the following iframe code as a template for embedding your offerings:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/e7e7" width="100%" height="2000"></iframe>
Replace the Placeholder Code (e7e7)
Replace e7e7 in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ789, the iframe code would look like this:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="2000"></iframe>
Add the Code to Your Website
- If you’re using a content management system (CMS) like WordPress:
  - Open the page or section where you want the product and service listing to appear.
  - Switch to the “HTML” or “Code” view in your editor.
  - Paste the modified iframe code into the desired location.
- If you’re directly editing the website’s HTML files:
  - Open the file in a text editor.
  - Paste the iframe code where you want the listing to be displayed.
  - Save and upload the updated file.
Test the Integration
- Visit your website and navigate to the page where the iframe is embedded.
- Confirm the product and service offerings load correctly and display as intended.
Optional: Adjust the Height (if Needed)
The height in the iframe code is set to 2000px by default, but you can adjust this value to better fit your website’s layout. For example:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="1800"></iframe>

Need Help?

If you encounter any issues or need assistance with your integration code, contact Clovo support. We’re here to help you get your product and service listings up and running on your website.

Embedding your offerings on your website allows clients to easily view and purchase your services, helping you grow your business and keep your clients engaged.

Show your timetable on your studio’s website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Show your timetable on your studio’s website

Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code available in Clovo under Setup > Integrations.

Step-by-Step Instructions:

Locate the Timetable Integration Code
Use the following iframe code as a template for embedding your timetable:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/ABCD" width="100%" height="1400" frameborder="0"></iframe>

Replace the Placeholder Code (ABCD)
Replace ABCD in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ123, the iframe code would look like this:

<iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1400" frameborder="0"></iframe>

Add the Code to Your Website

If you’re using a content management system (CMS) like WordPress:
- Open the page or section where you want the timetable to appear.
- Switch to the “HTML” or “Code” view in your editor.
- Paste the modified iframe code into the desired location.
If you’re directly editing the website’s HTML files:
- Open the file in a text editor.
- Paste the iframe code where you want the timetable to be displayed.
- Save and upload the updated file.

Test the Integration

Visit your website and navigate to the page where the timetable is embedded.
Confirm the timetable loads correctly and displays your live schedule.

Optional: Adjust the height if needed
The height in the iframe code is set to 1400px by default, but you can adjust this value to better fit your website’s layout. For example:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1200" frameborder="0"></iframe>

Are you using WordPress?

Clovo offers a WordPress plugin to make the process of adding your live schedule to your website super simple. Learn more here.

Need Help?

If you encounter any issues or have questions about your integration code, contact Clovo support for assistance. We’re here to ensure your live timetable works seamlessly on your website.

By embedding your timetable, you provide clients with a real-time view of your schedule, making it easier for them to book and stay engaged with your studio.

Deactivate a Credit Pack Plan

Written by user on June 2, 2024. Posted in Credit Packs. No Comments on Deactivate a Credit Pack Plan

Once you’ve created a credit pack in Clovo Studio, you cannot delete it if it has been purchased at any time by any of your clients. However, you can deactivate it so that no new clients can purchase it while existing holders can still use their remaining credits.

When to deactivate a credit pack

You might want to deactivate a credit pack when:

You’re replacing it with a new pricing structure
A promotional pack has ended and you don’t want new purchases
You’re simplifying your product offerings

How to deactivate a credit pack

In Clovo Studio, go to Products.
Find the credit pack you want to deactivate.
Toggle the pack’s active status to off (deactivated).
Save your changes.

What happens after deactivation

No new purchases — the pack will no longer be visible to clients in the app or on your landing page
Existing holders are unaffected — clients who already purchased the pack can continue using their remaining credits until expiry
Reactivation is possible — you can re-enable the pack at any time if you want to offer it again

If you want to restrict a pack to specific clients rather than deactivating it entirely, consider making it a private product instead.

View current subscribers of a membership plan

Written by user on June 2, 2024. Posted in Memberships. No Comments on View current subscribers of a membership plan

Keeping track of your membership plan subscribers is essential for managing your studio effectively. Clovo Studio makes it easy to see exactly who is subscribed to any given plan, helping you understand plan popularity and manage your revenue.

How to view subscribers

In Clovo Studio, go to Products.
Find the membership plan you want to check.
Click into the plan details.
The Subscribers section shows all clients currently on this plan.

What you can see

For each subscriber, you can view:

Client name — click through to their full profile
Subscription status — whether the membership is active, paused, or pending cancellation
Billing information — next billing date and payment status

Why this is useful

Revenue tracking — quickly see how many active subscribers you have on each plan
Plan comparison — identify which plans are most popular and which might need adjusting
Client management — easily find and reach out to all clients on a specific plan
Churn monitoring — spot paused or cancelling memberships early so you can take action

Cancel upcoming classes that have already been scheduled

Written by user on June 2, 2024. Posted in Schedule. No Comments on Cancel upcoming classes that have already been scheduled

Sometimes plans change, and you may need to cancel a scheduled class opening. Clovo puts cancellations on autopilot — notifying all booked clients of the change, making any appropriate refunds or credit adjustments, and updating your timetable automatically.

How to cancel a class opening

In Clovo Studio, go to the Openings page.
Find the class you want to cancel and click on it to open the detail view.
Click the Cancel button (shown with a red X icon).
Confirm the cancellation.

What happens when you cancel

Clients are notified — all clients who had booked the class will receive a cancellation notification via email and push notification
Credits are restored — if clients used credit pack credits to book, those credits are returned to their pack
Timetable is updated — the class is removed from your public timetable and the Clovo app

Cancelling vs. deleting a schedule entry

Cancelling a class opening removes a single instance of a class. It does not affect your underlying schedule, so the class will still appear on future dates. If you need to permanently remove a recurring class, you should edit or delete the schedule entry instead. See Schedules in Clovo for more information.

If your studio is closing temporarily (e.g. for holidays), consider using the Closures feature under Operations rather than cancelling individual classes.

Credit Packs in Clovo

Written by user on June 2, 2024. Posted in Credit Packs. No Comments on Credit Packs in Clovo

Credit packs let clients book into classes with your studio without committing to a recurring subscription.

Credit packs are prepaid credits for selected classes to be used within a specified period with your studio. Unlike memberships which renew at set intervals, credit packs don’t renew or automatically refill. Which makes them a great option for casual members who may not be able to commit to the regular schedule that memberships cater for.

Packs are also a great way for clients who already have a membership subscription to buy additional services, such as adding private one-on-one classes in addition to their weekly classes membership.

Creating a Credit Pack in Clovo

To create a credit pack in Clovo, from your studio dash at https://studio.clovo.au, expand the ‘Products’ dropdown in the lefthand side navigation menu, click into ‘Packs’, then ‘Add Pack’.

Basic Details

Give your pack a name and description, and set a price including GST if applicable.

Expiry

Set when new purchases of this pack should expire. The expiry is calculated starting from the date of purchase. If needed, you can easily extend the expiry date on a per-client basis following purchase, where needed at your discretion.

You can optionally set a hard expiry date. This gives you an option to expire all credit packs of this type on a given date, rather than a relative number of days from the purchase date. This is a great option for special deals such as opening specials. If you set hard expiry, the pack will also be removed from sale on the expiry date, in addition to all purchases being expired.

Setting inclusions

Credit packs let you sell prepaid credits to clients that can be used to book classes at your studio. Which classes and how many of each is up to you.

To set these inclusions click ‘Add Classes’ on the create or edit screen. Class inclusions are added in groups that let you set how many of each class on that row is included.

For example, if you want to create a pack that gives 10 credits to attend any of your classes, you would create a single group, tick all classes, and set the quantity to 10.

However, if you wanted to also include a private one-on-one reformer session to the pack in addition to the 10 classes, but restricting bookings of that class type to a single class, you would then add an additional group of inclusions, tick only the ‘Private 1:1 Reformer’ class type, and set the quantity to 1.

With this configuration, your pack will now let your client book any 10 of your regular classes, but only 1 private one-on-one reformer class.

Credit Pack FAQs

Credit Pack Expiry

Credit packs expire the number of days from the purchase date that you specify or when all credits have been redeemed, whichever comes first.
You can extend the expiry date of a purchased credit pack.
Hard expiry sets a date that all packs of that type will expire regardless of purchase date. Packs with a hard expiry will also be removed from sale on that date.
Clients cannot book for classes past the expiry date of their pack.