Cancelling Memberships

We’d love it if it never happened. But inevitably the time will come when a member needs to leave. In this article we’ll cover all aspects of membership cancellation.

Cancelling as a client

Your clients can easily cancel their membership from within the Clovo app at any time. When this happens, the membership will remain active until the end of the current billing period and no longer renew.

When a client cancels their membership in the application you will receive a notification according to your notification preferences and the membership will show as ‘Active, won’t renew’ in Clovo.

Cancelling as an owner or staff

Sometimes you will need to cancel a client’s membership yourself:

Cancel from Clovo Studio

To cancel from Clovo Studio, login with your staff account and then:

1. Find the Client whose membership needs cancelling
2. From the client’s profile screen, find the membership under the ‘Plans’ tab
3. Click ‘Cancel’
4. Confirm the cancellation on the screen that appears

That’s it, your clients membership will be cancelled at the end of their current billing period.

Cancelling Immediately

Ordinarily when a membership is cancelled in Clovo, the membership remains active until the end of the current billing period.

However, you can if needed for your own business purposes, bring forward the cancellation date and make the cancellation effective immediately.

To do this, a membership will already have to be cancelled following the standard procedure. You can then view the membership in Clovo, where the cancellation details will show including the effective cancellation date. There is an option to ‘Cancel Immediately’.

What happens to existing bookings when a membership is cancelled?

When a membership is cancelled, any bookings that were made prior to cancelling remain so long as they fall within the existing billing period.

Bookings that were made outside of the current billing period are considered credit bookings. That is, they are booked on the assumption that the membership will be renewed by the time the booking date arrives.

When a membership is cancelled, that assumption is no longer valid, and those bookings that fall outside of the current billing period are immediately cancelled, freeing them up for remaining members.

Notes on booking post-cancellation

Clients can continue to book within their current booking period and within the bounds of their membership plan following a cancellation in order to allow them to fully utilise their purchased plan.

However clients will no longer be able to book past the end of their current billing period following a cancellation or if their membership has been cancelled with immediate effect (which disregards any remaining period).