Cancelling as a Client

Your clients can easily cancel their membership from within the Clovo app at any time. When this happens, the membership will remain active until the end of the current billing period and no longer renew.

When a client cancels their membership in the application you will receive a notification according to your notification preferences and the membership will show as ‘Active, won’t renew’ in Clovo.

Cancelling as Studio Admin

Sometimes you will need to cancel a client’s membership yourself:

Cancel from Clovo Studio

To cancel from Clovo Studio, login with your staff account and then:

1. Find the Client whose membership needs cancelling
2. From the client’s profile screen, find the membership under the ‘Plans’ tab
3. Click ‘Cancel’
4. Confirm the cancellation on the screen that appears

That’s it, your clients membership will be cancelled at the end of their current billing period.