Author: user

Enable waitlists to keep your classes operating at full capacity

Written by user on March 26, 2025. Posted in Waitlists. No Comments on Enable waitlists to keep your classes operating at full capacity

Waitlists are one of the most important elements of managing a fitness business. Empty spots in classes you are obligated to operate regardless of turn out is revenue you could have generated and customer satisfaction you could have created.

Clovo offers 3 different modes of waitlist.

Automatic – clients are automatically booked in the order they joined the waitlist
Offer – all waitlisted clients are notified of the opening and the first to book wins
Manual – most control, least convenience

Note that each class can have a different waitlist mode selected. So you can choose to have some classes operate an automatic waitlist, with others set to offer or manual modes.

Automatic

This is the typical waitlist style that most are used to. When a class is full, the waitlist will be opened and all clients are able to add themselves to the waitlist instead.

When somebody cancels their place in the class, the waitlist processes and the first person who joined the waitlist is added to the class, so long as their pack or membership still has credit.

If they no longer have credit or they cancel the booking, the place is offered to the next person on the list after them, and so on.

This mode is great for studio staff because it is completely hands off, requiring no input from staff at all. However, a common issue with this kind of waitlist is no-shows. Bookings are often cancelled at the last possible moment, and then next person in the list might not cancel their booking in time if they no longer want the spot.

We recommend starting with this mode and then progressing to ‘Offer’ or ‘Manual’ depending on the evolution of your community and how hands-on your management style is.

Offer

First in, best dressed. The early bird gets the worm. Round robin. You could call this mode by any of these names, but we call it ‘offer’.

When a spot becomes available in a class, the class is first locked to bookings only by those on the waitlist, then each client on the waitlist is notified by email and push notification – the first to respond and place their booking gets the spot.

This waitlist type solves the issues of no-shows that can be seen with automatic waitlists because clients need to explicitly place their booking.

The trade-off compared to automatic is that some clients may feel the process is unfair if they joined the waitlist early but were unable to respond to the notification before another member who may have joined later.

Manual

This option is for those who want fine grained control over their classes and waitlists.

In this mode, when a spot becomes open in a class, the studio staff is notified that the waitlist needs processing. Studio staff will need to choose a client from the waitlist to add to the booking, with information about date/time of joining the waitlist and in what order compared to other clients available.

This is the most hands-on approach to waitlist management offering little automation.

Change the subdomain of your landing page

Written by user on March 19, 2025. Posted in Landing Pages. No Comments on Change the subdomain of your landing page

Every business on Clovo gets a landing page as part of their service as standard. You can choose to enable or disable this landing page at any time but by default it’s enabled.

Your studio’s landing page automatically gets the same branding as the rest of your Clovo platform components such as client apps.

Additionally, your landing page needs a subdomain in order to be access on the clovo.app domain.

For example, if your business name is Fuse Flow Studio, your subdomain might be fuseflow, which when combined with the clovo.app domain gives the URL https://fuseflow.clovo.app

This is the domain you can add to your Instagram bio to tell your client’s where to book your classes!

Clovo will automatically assign you a subdomain based on your business name when you join. However, you’re free to change your subdomain at any time.

To change your subdomain:

Go to Settings > Account
Scroll down to the ‘Landing page’ heading
Type in your new subdomain
Save changes

Remember to test your new subdomain in the browser and update any social media bios and email signatures!

Enable browser based bookings and payments with landing pages

Written by user on March 19, 2025. Posted in Landing Pages. No Comments on Enable browser based bookings and payments with landing pages

Clovo landing pages are designed to ease the transition from web to booking app for client’s who may be coming in from external platforms such as social apps like Instagram or Facebook.

Every Clovo business is given their own landing page accessible through their very own personalised subdomain on the clovo.app domain.

This allows easy linking to your Clovo booking platform through platforms such as social networks, emails, and your website, giving potential clients a springboard from these platforms directly to purchasing a membership and making their first booking.

To enable your landing page

Login to Clovo Studio with your staff account at https://studio.clovo.au
From the sidebar navigation click into ‘Setup’ and then ‘Account’
Under the ‘Landing Page’ heading enable landing pages and choose a subdomain
Save changes and test your landing page by typing your subdomain followed by clovo.app into the address bar of your browser

Your landing page is available under the subdomain of clovo.app you chose, for example if your chosen subdomain was ‘beefit’ then your landing page is available at https://beefit.clovo.au

We recommend linking to your landing page from social biographies and your email signatures.

Understand the meaning of different plan statuses in Clovo

Written by user on January 23, 2025. Posted in Clovo Dashboard, Memberships. No Comments on Understand the meaning of different plan statuses in Clovo

In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.

Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.

These statuses are mostly self explanatory, but we elaborate on each below.

Status	Description	Applies to
Active	The membership, pack or trial is currently active and can be used by the client for booking.	Memberships, Packs and Trials
Paused	The membership has been paused and cannot currently be used for booking.	Memberships
Cancelling	The membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew.	Memberships
Cancelled	The membership has been cancelled and is no longer able to be used for booking.	Memberships
Expired	The time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase.	Packs
Trial Expired	The trial has expired and can no longer be used by the client.	Trials
Fully Redeemed	All credits on the pack have been used. The client must purchase a new pack to book.	Packs
External Payment	The pack or plan is active, but has been purchased outside of Clovo.	Memberships and Packs
Archived	The service has been archived for studio administration purposes and can no longer be seen on client apps.	Memberships, Packs and Trials

There are some additional statuses displayed in Clovo Studio that are not associated with a specific plan.

Status	Description
No Services	Displayed when the client has not made any purchases and therefore has no booking mechanism within Clovo.
Private Membership	The client has been given access to a private membership but has not yet purchased.

Accessing your Clovo ‘studio code’ needed for certain integrations

Written by user on January 13, 2025. Posted in Integrations. No Comments on Accessing your Clovo ‘studio code’ needed for certain integrations

The Clovo Studio Code is a short 4 character alphanumeric string that is used for integrating your Clovo instance with external services under your control such as your website.

To access your Clovo Studio Code

Login to Clovo Studio as a studio admin
Expand the ‘Settings’ menu
Click ‘Integrations’
Your studio code is displayed under the ‘Clovo Studio Code’ integration
Copy your code for use in your integrations.

In most cases, Clovo integrates directly with 3rd parties using official integration channels. The Clovo Studio Code is mostly used for integrations where there is no 3rd party to integrate with, such as self-hosted websites.

Deleting a client from your studio

Written by user on December 7, 2024. Posted in Client Management. No Comments on Deleting a client from your studio

No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.

Clovo makes this easy to handle in a way that is safe and easy to understand.

To delete a client as a Studio Owner:

Login to Clovo studio
Find the client you want to delete using the search bar or by browsing for them on the ‘Clients’ screen
You will see a section called ‘The Danger Zone’ – under this heading, there’s a delete button to remove your client.

At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships at this point but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be deleted from the Clovo system entirely and permanently.

Delete Instantly

If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.

Ensure clients remember their class with booking reminders

Written by user on December 3, 2024. Posted in Notifications & Reminders. No Comments on Ensure clients remember their class with booking reminders

There is nothing to do to enable booking reminders as a studio owner, booking reminders are on by default for your clients and your clients are empowered to disable and reenable to suit their preference from within the Clovo client apps.

Clovo ensures users are aware of their upcoming bookings in multiple ways.

In-App Reminders

Following a booking, any time the Clovo app is opened by a user on their device, they will receive a prominent reminder of their upcoming bookings. For iOS users, this reminder takes the form of a sheet that displays all current bookings. For Android users, a Snackbar shows with the number of upcoming bookings.

Calendars and Reminders

Your clients are prompted to add their booking to their device’s reminder or calendar app immediately following a booking on both iOS and Android platforms.

This is a favourite of many users as it allows them to add their classes in with the rest of their schedule and customise their reminder notifications to their ideal settings.

Push Notifications and Emails

Providing your client’s notification settings allow, we will also send your clients push notifications and emails reminding them of their upcoming bookings.

Between the hours of 6.00pm and 9.00pm for any booking occurring the next day, Clovo will attempt to send booking reminder push notifications and emails in accordance with the user’s chosen notification preferences.

For example, if Alice has a reformer pilates class booked in at 7.00am on Tuesday, Clovo will attempt to deliver a booking reminder sometime shortly after 6.00pm on Monday, the day before the booking. We will continue to attempt delivery until a maximum of 9.00pm.

Add your memberships and packs to your marketing website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Add your memberships and packs to your marketing website

Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code (provided by Clovo Studio).

Step-by-Step Instructions:

Locate the Product & Service Integration Code
Use the following iframe code as a template for embedding your offerings:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/e7e7" width="100%" height="2000"></iframe>
Replace the Placeholder Code (e7e7)
Replace e7e7 in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ789, the iframe code would look like this:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="2000"></iframe>
Add the Code to Your Website
- If you’re using a content management system (CMS) like WordPress:
  - Open the page or section where you want the product and service listing to appear.
  - Switch to the “HTML” or “Code” view in your editor.
  - Paste the modified iframe code into the desired location.
- If you’re directly editing the website’s HTML files:
  - Open the file in a text editor.
  - Paste the iframe code where you want the listing to be displayed.
  - Save and upload the updated file.
Test the Integration
- Visit your website and navigate to the page where the iframe is embedded.
- Confirm the product and service offerings load correctly and display as intended.
Optional: Adjust the Height (if Needed)
The height in the iframe code is set to 2000px by default, but you can adjust this value to better fit your website’s layout. For example:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="1800"></iframe>

Need Help?

If you encounter any issues or need assistance with your integration code, contact Clovo support. We’re here to help you get your product and service listings up and running on your website.

Embedding your offerings on your website allows clients to easily view and purchase your services, helping you grow your business and keep your clients engaged.

Show your timetable on your studio’s website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Show your timetable on your studio’s website

Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code available in Clovo under Setup > Integrations.

Step-by-Step Instructions:

Locate the Timetable Integration Code
Use the following iframe code as a template for embedding your timetable:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/ABCD" width="100%" height="1400" frameborder="0"></iframe>

Replace the Placeholder Code (ABCD)
Replace ABCD in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ123, the iframe code would look like this:

<iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1400" frameborder="0"></iframe>

Add the Code to Your Website

If you’re using a content management system (CMS) like WordPress:
- Open the page or section where you want the timetable to appear.
- Switch to the “HTML” or “Code” view in your editor.
- Paste the modified iframe code into the desired location.
If you’re directly editing the website’s HTML files:
- Open the file in a text editor.
- Paste the iframe code where you want the timetable to be displayed.
- Save and upload the updated file.

Test the Integration

Visit your website and navigate to the page where the timetable is embedded.
Confirm the timetable loads correctly and displays your live schedule.

Optional: Adjust the height if needed
The height in the iframe code is set to 1400px by default, but you can adjust this value to better fit your website’s layout. For example:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1200" frameborder="0"></iframe>

Are you using WordPress?

Clovo offers a WordPress plugin to make the process of adding your live schedule to your website super simple. Learn more here.

Need Help?

If you encounter any issues or have questions about your integration code, contact Clovo support for assistance. We’re here to ensure your live timetable works seamlessly on your website.

By embedding your timetable, you provide clients with a real-time view of your schedule, making it easier for them to book and stay engaged with your studio.

Deactivate a Credit Pack Plan

Written by user on June 2, 2024. Posted in Credit Packs. No Comments on Deactivate a Credit Pack Plan

Deactivate a Credit Pack

Once you’ve created a credit pack in Clovo Studio you are unable to delete it if it has been purchased at any time by any of your clients. However, you can deactivate your credit pack at any time, which will hide the pack from clients, prevent any further purchases and show the pack as ‘greyed out’ in Clovo Studio.

Deactivating a Credit Pack

Log In to Clovo Studio:
- Use your admin credentials to log in to Clovo Studio.
Navigate to Credit Packs:
- In the dashboard, find and click on the Packs section.
Select the Credit Pack to Deactivate:
- Locate the credit pack that you want to deactivate from the list.
- Click on the pack to access its details and options.
Deactivate the Credit Pack:
- Click the ‘Deactivate’ button at the bottom of the screen.

Once your credit pack has been deactivated it will not longer be available for purchase and clients will no longer be able to see the pack.

Note that if a pack has already been purchased by a client, that clients pack will remain active until their pack expires.

Quick Tips

Review Regularly: Periodically review credit pack usage and deactivate packs that are no longer needed.
Communicate Changes: Notify affected clients or staff members about the deactivation of credit packs.