Author: user

Understand the meaning of different plan statuses in Clovo Studio

Written by user on January 23, 2025. Posted in Clovo Studio, Memberships. No Comments on Understand the meaning of different plan statuses in Clovo Studio

In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.

Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.

These statuses are mostly self explanatory, but we elaborate on each below.

Status	Description	Applies to
Active	The membership, pack or trial is currently active and can be used by the client for booking.	Memberships, Packs and Trials
Paused	The membership has been paused and cannot currently be used for booking.	Memberships
Cancelling	The membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew.	Memberships
Cancelled	The membership has been cancelled and is no longer able to be used for booking.	Memberships
Expired	The time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase.	Packs
Trial Expired	The trial has expired and can no longer be used by the client.	Trials
Fully Redeemed	All credits on the pack have been used. The client must purchase a new pack to book.	Packs
External Payment	The pack or plan is active, but has been purchased outside of Clovo.	Memberships and Packs
Archived	The service has been archived for studio administration purposes and can no longer be seen on client apps.	Memberships, Packs and Trials

There are some additional statuses displayed in Clovo Studio that are not associated with a specific plan.

Status	Description
No Services	Displayed when the client has not made any purchases and therefore has no booking mechanism within Clovo.
Private Membership	The client has been given access to a private membership but has not yet purchased.

Accessing your Clovo ‘studio code’ needed for certain integrations

Written by user on January 13, 2025. Posted in Integrations. No Comments on Accessing your Clovo ‘studio code’ needed for certain integrations

The Clovo Studio Code is a short 4 character alphanumeric string that is used for integrating your Clovo instance with external services under your control such as your website.

To access your Clovo Studio Code

Login to Clovo Studio as a studio admin
Expand the ‘Settings’ menu
Click ‘Integrations’
Your studio code is displayed under the ‘Clovo Studio Code’ integration
Copy your code for use in your integrations.

In most cases, Clovo integrates directly with 3rd parties using official integration channels. The Clovo Studio Code is mostly used for integrations where there is no 3rd party to integrate with, such as self-hosted websites.

Deleting a client from your studio

Written by user on December 7, 2024. Posted in Client Management. No Comments on Deleting a client from your studio

No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.

Clovo makes this easy to handle in a way that is safe and easy to understand.

To delete a client as a Studio Owner:

Login to Clovo studio
Find the client you want to delete using the search bar or by browsing for them on the ‘Clients’ screen
You will see a section called ‘The Danger Zone’ – under this heading, there’s a delete button to remove your client.

At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships at this point but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be deleted from the Clovo system entirely and permanently.

Delete Instantly

If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.

Ensure clients remember their class with booking reminders

Written by user on December 3, 2024. Posted in Notifications & Reminders. No Comments on Ensure clients remember their class with booking reminders

There is nothing to do to enable booking reminders as a studio owner, booking reminders are on by default for your clients and your clients are empowered to disable and reenable to suit their preference from within the Clovo client apps.

Clovo ensures users are aware of their upcoming bookings in multiple ways.

In-App Reminders

Following a booking, any time the Clovo app is opened by a user on their device, they will receive a prominent reminder of their upcoming bookings. For iOS users, this reminder takes the form of a sheet that displays all current bookings. For Android users, a Snackbar shows with the number of upcoming bookings.

Calendars and Reminders

Your clients are prompted to add their booking to their device’s reminder or calendar app immediately following a booking on both iOS and Android platforms.

This is a favourite of many users as it allows them to add their classes in with the rest of their schedule and customise their reminder notifications to their ideal settings.

Push Notifications and Emails

Providing your client’s notification settings allow, we will also send your clients push notifications and emails reminding them of their upcoming bookings.

Between the hours of 6.00pm and 9.00pm for any booking occurring the next day, Clovo will attempt to send booking reminder push notifications and emails in accordance with the user’s chosen notification preferences.

For example, if Alice has a reformer pilates class booked in at 7.00am on Tuesday, Clovo will attempt to deliver a booking reminder sometime shortly after 6.00pm on Monday, the day before the booking. We will continue to attempt delivery until a maximum of 9.00pm.

Add your memberships and packs to your marketing website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Add your memberships and packs to your marketing website

Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code (provided by Clovo Studio).

Step-by-Step Instructions:

Locate the Product & Service Integration Code
Use the following iframe code as a template for embedding your offerings:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/e7e7" width="100%" height="2000"></iframe>
Replace the Placeholder Code (e7e7)
Replace e7e7 in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ789, the iframe code would look like this:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="2000"></iframe>
Add the Code to Your Website
- If you’re using a content management system (CMS) like WordPress:
  - Open the page or section where you want the product and service listing to appear.
  - Switch to the “HTML” or “Code” view in your editor.
  - Paste the modified iframe code into the desired location.
- If you’re directly editing the website’s HTML files:
  - Open the file in a text editor.
  - Paste the iframe code where you want the listing to be displayed.
  - Save and upload the updated file.
Test the Integration
- Visit your website and navigate to the page where the iframe is embedded.
- Confirm the product and service offerings load correctly and display as intended.
Optional: Adjust the Height (if Needed)
The height in the iframe code is set to 2000px by default, but you can adjust this value to better fit your website’s layout. For example:

<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="1800"></iframe>

Need Help?

If you encounter any issues or need assistance with your integration code, contact Clovo support. We’re here to help you get your product and service listings up and running on your website.

Embedding your offerings on your website allows clients to easily view and purchase your services, helping you grow your business and keep your clients engaged.

Show your timetable on your studio’s website

Written by user on November 19, 2024. Posted in Integrations. No Comments on Show your timetable on your studio’s website

Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe.

What You’ll Need:

Access to your website’s content editor or HTML files.
Your unique integration code (available in Clovo Studio under Setup -> Integrations).

Step-by-Step Instructions:

Locate the Timetable Integration Code
Use the following iframe code as a template for embedding your timetable:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/ABCD" width="100%" height="1400" frameborder="0"></iframe>

Replace the Placeholder Code (ABCD)
Replace ABCD in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ123, the iframe code would look like this:

<iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1400" frameborder="0"></iframe>

Add the Code to Your Website

If you’re using a content management system (CMS) like WordPress:
- Open the page or section where you want the timetable to appear.
- Switch to the “HTML” or “Code” view in your editor.
- Paste the modified iframe code into the desired location.
If you’re directly editing the website’s HTML files:
- Open the file in a text editor.
- Paste the iframe code where you want the timetable to be displayed.
- Save and upload the updated file.

Test the Integration

Visit your website and navigate to the page where the timetable is embedded.
Confirm the timetable loads correctly and displays your live schedule.

Optional: Adjust the Height (if Needed)
The height in the iframe code is set to 1400px by default, but you can adjust this value to better fit your website’s layout. For example:

   <iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1200" frameborder="0"></iframe>

Need Help?

If you encounter any issues or have questions about your integration code, contact Clovo support for assistance. We’re here to ensure your live timetable works seamlessly on your website.

By embedding your timetable, you provide clients with a real-time view of your schedule, making it easier for them to book and stay engaged with your studio.

Deactivate a Credit Pack Plan

Written by user on June 2, 2024. Posted in Credit Packs. No Comments on Deactivate a Credit Pack Plan

Deactivate a Credit Pack

Once you’ve created a credit pack in Clovo Studio you are unable to delete it if it has been purchased at any time by any of your clients. However, you can deactivate your credit pack at any time, which will hide the pack from clients, prevent any further purchases and show the pack as ‘greyed out’ in Clovo Studio.

Deactivating a Credit Pack

Log In to Clovo Studio:
- Use your admin credentials to log in to Clovo Studio.
Navigate to Credit Packs:
- In the dashboard, find and click on the Packs section.
Select the Credit Pack to Deactivate:
- Locate the credit pack that you want to deactivate from the list.
- Click on the pack to access its details and options.
Deactivate the Credit Pack:
- Click the ‘Deactivate’ button at the bottom of the screen.

Once your credit pack has been deactivated it will not longer be available for purchase and clients will no longer be able to see the pack.

Note that if a pack has already been purchased by a client, that clients pack will remain active until their pack expires.

Quick Tips

Review Regularly: Periodically review credit pack usage and deactivate packs that are no longer needed.
Communicate Changes: Notify affected clients or staff members about the deactivation of credit packs.

View current subscribers of a membership plan

Written by user on June 2, 2024. Posted in Memberships. No Comments on View current subscribers of a membership plan

Keeping track of your membership plan subscribers is essential for managing your studio effectively. With Clovo Studio, you can easily view the current subscribers for any membership plan. Follow these steps to access this information and stay organised.

Step-by-Step Guide to Viewing Current Subscribers

Log In to Clovo Studio:
- Use your admin credentials to log in to Clovo Studio.
Navigate to Membership Plans:
- In the dashboard, find and click on the Plans section.
Select the Desired Membership Plan:
- Locate the membership plan for which you want to view current subscribers.
- Click on the plan to access its details and options.
View Subscribers:
- At the bottom of the screen there is a ‘Current Subscribers’ card which shows all clients who have subscribed to this plan as well as the current subscription status.

Benefits of Monitoring Subscribers

Track Performance: Keep track of the popularity and utilisation of each membership plan.
Manage Capacity: Ensure that memberships are not oversubscribed and manage class availability accordingly.
Customise Offerings: Use subscriber data to tailor promotions and offerings to attract more clients.

Quick Tips

Regular Updates: Check subscriber lists regularly to stay informed about membership trends.
Communicate Changes: Notify subscribers of any updates or changes to their membership plans.
Offer Support: Provide assistance to subscribers as needed, such as upgrading or downgrading plans.

By following these steps and tips, you can effectively monitor current subscribers for your membership plans and make informed decisions to optimise your studio’s operations.

Cancel upcoming classes that have already been scheduled

Written by user on June 2, 2024. Posted in Schedule. No Comments on Cancel upcoming classes that have already been scheduled

Sometimes plans change, and you may need to cancel a scheduled class opening.

Step-by-Step Guide to Cancelling Class Openings

Find the Scheduled Class Opening:
- Locate the class opening that needs to be cancelled within the schedule.
Open Class Details:
- Click on the class to open its details and options.
Cancel the Class Opening:
- Click the ‘Cancel’ button
- Confirm the cancellation to remove it from the schedule.

When you cancel a class in this way, all currently booked clients will be notified of the cancellation by push notification and email, and any booking credit will be returned to their plan.

If you have penalties setup, they are not applied to bookings of classes you cancel.

Offer non-recurring credit based packs with credit packs

Written by user on June 2, 2024. Posted in Credit Packs. No Comments on Offer non-recurring credit based packs with credit packs

Credit packs in Clovo provide a versatile solution for clients who prefer non-recurring options or seek additional benefits alongside their memberships. These packs are ideal for commitment-phobes who want the flexibility to purchase classes or sessions as needed, without committing to a long-term membership. They also serve as excellent add-ons to existing memberships, allowing clients to enhance their experience with extra perks.

For instance, a client may want a 10-pack of 1:1 private classes in addition to their recurring weekly membership. Credit packs make it easy to accommodate such requests, providing clients with the freedom to customise their experience and access a range of services tailored to their preferences. Whether clients need a one-time purchase or wish to supplement their regular membership, credit packs offer a seamless solution within Clovo.

Ready to offer your clients flexible credit pack options? With Clovo Studio, creating new credit packs is a simple process. Follow these steps to provide your clients with convenient one-off purchases.

Step-by-Step Guide to Creating a New Credit Pack

Log In to Clovo Studio:
- Use your admin credentials to log in to Clovo Studio.
Navigate to Credit Packs:
- In the dashboard, find and click on the Packs section.
Add a New Credit Pack:
- Click on ‘Add Pack’ and enter the pack name, pricing details, credits included, and any additional benefits.
Set Credit Pack Details:
- Choose the number of credits included in the pack (e.g., 5x reformer pilates credits, 10x HIIT credits, etc.) for each class type.
- Define the validity period of the credits (e.g., 30 days, 60 days, etc.).
Customise Pack Details:
- Add a description that highlights the benefits and uses of the credit pack.
Save the Pack:
- Once all details are added, click on ‘Create’ to create the new credit pack.

Benefits of Offering Credit Packs

Flexibility: Allow clients to make one-off purchases without committing to a recurring membership.
Attract New Clients: Offer introductory credit packs to attract new clients and encourage trial of your services.
Convenient Purchases: Provide clients with a convenient way to purchase credits for classes or sessions.

Quick Tips

Varied Options: Create different credit pack options to cater to different client needs and budgets.
Promote Your Packs: Use marketing tools within Clovo Studio to promote your new credit packs.
Monitor Usage: Track the usage of credit packs to understand client preferences and adjust offerings accordingly.

By creating new credit packs, you provide clients with flexible options and increase the accessibility of your studio’s services.