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Track your clients milestone with achievements

Written by user on . Posted in Communication. No Comments on Track your clients milestone with achievements

One great way to keep your clients engaged is to reach out and congratulate them when they reach certain milestones with your studio.

In addition to client engagement, milestones can make great content for social media, and for achievement boards in your studio.

Clovo tracks your clients achievements automatically and records them in a way you can track and action.

To see all achievements in your studio, go to Operations > Achievements. Achievements will show with un-actioned achievements sorted towards the top.

Achievements can also be found on your client’s profile, by navigating to the desired client’s profile and clicking into the Achievements tab.

Send announcements to all your clients quickly and easily

Written by user on . Posted in Communication. No Comments on Send announcements to all your clients quickly and easily

Have you ever wanted to get an important message out to your clients quickly? Announcements in Clovo allow you to send a short message by email and push to your entire client base.

If the message isn’t for everybody, you can select which clients get the announcement.

Additionally you can make announcements only to members booked in specific openings or active customers of specific packs and plans.

How to send an announcement to all clients

To send an announcement, you can go to Operations > Announcements from Clovo on the desktop.

Enter a title and message body for your message. Keep it short, announcements are suitable for short blasts of information to your clients.

Click Continue.

A draft of your announcement will show with an overview of what will be sent. If you’re happy with it, click the send button and your announcement will be sent immediately.

Sending announcements to select clients

Follow the steps above, but click on clients you want to remove from the announcement. By default, all clients will be selected – simply click each client you wish to remove. Clients with a tick will be notified, clients without a tick will not.

Sending announcements to clients booked in an opening

Navigate to the opening in Clovo Desktop, use the Announcement button. The send announcement screen will be presented with only the clients currently booked in this opening.

Sending announcements to customers of a membership plan

In Clovo Desktop, go to Plans under the Products sidebar navigation item. Scroll down to the active subscribers section at the bottom of the screen. Click the Announcement button. The send announcement screen will be presented with only the clients who have an active subscription to this membership plan.

Perfect if you’re planning price changes or restructuring plans.

How are announcements sent?

Because we can’t guarantee all clients will recieve a push notification, announcements are always sent by both email and push notification.

Do I need to make an announcement when cancelling a class?

No, Clovo will automatically notify all clients booked in that class of the cancellation as well as processing refunds appropriately.

What if I want to share a lot of information?

Announcements are designed for short timely snippets of information delivered at the right moment. Although there is no hard limit on message sizes when making an announcement, we recommend keeping the content short and to the point.

See which notifications Clovo sends your clients

Written by user on . Posted in Notifications & Reminders. No Comments on See which notifications Clovo sends your clients

Clovo will automatically keep your clients informed about changes to their plans, classes, bookings, and payments. This table shows all notifications that Clovo sends to your clients throughout their lifetime with your studio.

NotificationPushEmail
Booking remindersOptionalOptional
Booking cancellationsYesYes
Class cancellationsYesYes
Private Access GrantedYesYes
Membership CancellationYesYes
Plan ChangeYesYes
Billing Cycle Reset–Yes
Membership PauseYesYes
Paused Membership ResumeYesYes
Class Time ChangedYesYes
Payment RefundYesYes
Payment FailureYesYes
Direct Booking ConfirmationYesYes
Coming off waitlistYesYes
Waitlist offerYesYes

View sent notifications

You can view details about each notification that has been sent to a client in Clovo Studio by navigating to the Client Profile for the client you are interested in and then tapping the Feed tab.

Change the billing date of a client’s membership

Written by user on . Posted in Payments. No Comments on Change the billing date of a client’s membership

You can change a client’s billing date for any membership by navigating to the client’s membership in Clovo Studio.

To change the client’s billing date, first go to that client’s profile by either searching for their name or other details in the search bar, or by browsing for that client in the Clovo dashboard.

From the client profile

  1. Click the Reset Billing Cycle button
  2. Choose a new date for the billing cycle to begin
  3. Review all details and click Reset

If you are resetting to a date before your client’s next billing date:

The client will be charged a prorated amount on that date and all future payments will occur relative to this new date according to the billing cycle of the membership.

If you are resetting to a date after your client’s current next billing date:

The client will still be charged on their next billing date and then charged a smaller prorated amount on the new billing cycle date. In this way, no revenue is lost for your studio due to the billing cycle change.

How to accept direct bookings and payments for classes without packs or memberships

Written by user on . Posted in Bookings, Payments. No Comments on How to accept direct bookings and payments for classes without packs or memberships

Most fitness businesses offer their services in the form of either memberships with recurring payments or credit packs with a number of allowed visits.

But there may be cases you want to sell a single class directly. Clovo now gives your business this capability with Direct Purchase.

Direct purchases are a great option for offering an option to walk-ins to your studio, for offering popup classes, or holding one-off events. When enabled, your clients can book and pay in one step for direct purchase enabled classes.

To enable direct purchases, you simply toggle the Direct Payment switch for each class you want to allow to be booked directly, a price field will then appear for you to set the amount you want to charge for that class.

When to enable Direct Purchase

  • When you want to offer walk-ins an easy way to pay that also seamlessly introduces them to your booking and payment apps, increasing the likelihood they’ll become repeat customers.
  • For popups or events

When not to enable Direct Purchase

  • If you don’t like the idea of a new client being able to purchase and attend a one-off without becoming a member in the traditional sense

Enable or disable at any time

If you’ve already created your classes, you can still add Direct Purchase by editing the class and toggling the Direct Purchase switch and entering a price.

You can also disable Direct Purchase at any time by editing the class and toggling Direct Purchase to off.

Add Clovo to your WordPress website with the Clovo WordPress Plugin

Written by user on . Posted in Integrations. No Comments on Add Clovo to your WordPress website with the Clovo WordPress Plugin

Clovo makes it super easy to add your live schedule and product listings to your website. If your website is powered by WordPress, then we make it even easier with the Clovo WordPress Plugin.

You can find the Clovo WordPress Plugin at https://wordpress.org/plugins/clovo/

Or from within your WordPress installation, browse to Plugins and search for Clovo.

Studio Code

Once you’ve installed the Clovo WordPress Plugin, you’ll need your Clovo Studio Code to let the plugin know which studio is yours.

You can find your Clovo Studio Code in Setup > Integrations.

Add Shortcodes for Schedules and Products Listing

The plugin provides short codes which you can use throughout your website to include your schedule or a product listing on pages you choose.

Enable waitlists to keep your classes operating at full capacity

Written by user on . Posted in Waitlists. No Comments on Enable waitlists to keep your classes operating at full capacity

Waitlists are one of the most important elements of managing a fitness business. Empty spots in classes you are obligated to operate regardless of turn out is revenue you could have generated and customer satisfaction you could have created.

Clovo offers 3 different modes of waitlist.

  1. Automatic – clients are automatically booked in the order they joined the waitlist
  2. Offer – all waitlisted clients are notified of the opening and the first to book wins
  3. Manual – most control, least convenience

Note that each class can have a different waitlist mode selected. So you can choose to have some classes operate an automatic waitlist, with others set to offer or manual modes.

Automatic

This is the typical waitlist style that most are used to. When a class is full, the waitlist will be opened and all clients are able to add themselves to the waitlist instead.

When somebody cancels their place in the class, the waitlist processes and the first person who joined the waitlist is added to the class, so long as their pack or membership still has credit.

If they no longer have credit or they cancel the booking, the place is offered to the next person on the list after them, and so on.

This mode is great for studio staff because it is completely hands off, requiring no input from staff at all. However, a common issue with this kind of waitlist is no-shows. Bookings are often cancelled at the last possible moment, and then next person in the list might not cancel their booking in time if they no longer want the spot.

We recommend starting with this mode and then progressing to ‘Offer’ or ‘Manual’ depending on the evolution of your community and how hands-on your management style is.

Offer

First in, best dressed. The early bird gets the worm. Round robin. You could call this mode by any of these names, but we call it ‘offer’.

When a spot becomes available in a class, the class is first locked to bookings only by those on the waitlist, then each client on the waitlist is notified by email and push notification – the first to respond and place their booking gets the spot.

This waitlist type solves the issues of no-shows that can be seen with automatic waitlists because clients need to explicitly place their booking.

The trade-off compared to automatic is that some clients may feel the process is unfair if they joined the waitlist early but were unable to respond to the notification before another member who may have joined later.

Manual

This option is for those who want fine grained control over their classes and waitlists.

In this mode, when a spot becomes open in a class, the studio staff is notified that the waitlist needs processing. Studio staff will need to choose a client from the waitlist to add to the booking, with information about date/time of joining the waitlist and in what order compared to other clients available.

This is the most hands-on approach to waitlist management offering little automation.

Change the subdomain of your landing page

Written by user on . Posted in Landing Pages. No Comments on Change the subdomain of your landing page

Every business on Clovo gets a landing page as part of their service as standard. You can choose to enable or disable this landing page at any time but by default it’s enabled.

Your studio’s landing page automatically gets the same branding as the rest of your Clovo platform components such as client apps.

Additionally, your landing page needs a subdomain in order to be access on the clovo.app domain.

For example, if your business name is Fuse Flow Studio, your subdomain might be fuseflow, which when combined with the clovo.app domain gives the URL https://fuseflow.clovo.app

This is the domain you can add to your Instagram bio to tell your client’s where to book your classes!

Clovo will automatically assign you a subdomain based on your business name when you join. However, you’re free to change your subdomain at any time.

To change your subdomain:

  1. Go to Settings > Account
  2. Scroll down to the ‘Landing page’ heading
  3. Type in your new subdomain
  4. Save changes

Remember to test your new subdomain in the browser and update any social media bios and email signatures!

Enable browser based bookings and payments with landing pages

Written by user on . Posted in Landing Pages. No Comments on Enable browser based bookings and payments with landing pages

Clovo landing pages are designed to ease the transition from web to booking app for client’s who may be coming in from external platforms such as social apps like Instagram or Facebook.

Every Clovo business is given their own landing page accessible through their very own personalised subdomain on the clovo.app domain.

This allows easy linking to your Clovo booking platform through platforms such as social networks, emails, and your website, giving potential clients a springboard from these platforms directly to purchasing a membership and making their first booking.

To enable your landing page

  1. Login to Clovo Studio with your staff account at https://studio.clovo.au
  2. From the sidebar navigation click into ‘Setup’ and then ‘Account’
  3. Under the ‘Landing Page’ heading enable landing pages and choose a subdomain
  4. Save changes and test your landing page by typing your subdomain followed by clovo.app into the address bar of your browser

Your landing page is available under the subdomain of clovo.app you chose, for example if your chosen subdomain was ‘beefit’ then your landing page is available at https://beefit.clovo.au

We recommend linking to your landing page from social biographies and your email signatures.

Understand the meaning of different plan statuses in Clovo Studio

Written by user on . Posted in Clovo Studio, Memberships. No Comments on Understand the meaning of different plan statuses in Clovo Studio

In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.

Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.

These statuses are mostly self explanatory, but we elaborate on each below.

Status
Description
Applies to
ActiveThe membership, pack or trial is currently active and can be used by the client for booking.Memberships, Packs and Trials
PausedThe membership has been paused and cannot currently be used for booking.Memberships
CancellingThe membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew.Memberships
CancelledThe membership has been cancelled and is no longer able to be used for booking.Memberships
ExpiredThe time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase.Packs
Trial ExpiredThe trial has expired and can no longer be used by the client.Trials
Fully RedeemedAll credits on the pack have been used. The client must purchase a new pack to book.Packs
External PaymentThe pack or plan is active, but has been purchased outside of Clovo.Memberships and Packs
ArchivedThe service has been archived for studio administration purposes and can no longer be seen on client apps. Memberships, Packs and Trials

There are some additional statuses displayed in Clovo Studio that are not associated with a specific plan.

Status
Description
No ServicesDisplayed when the client has not made any purchases and therefore has no booking mechanism within Clovo.
Private MembershipThe client has been given access to a private membership but has not yet purchased.