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View current subscribers of a membership plan

Written by user on . Posted in Memberships. No Comments on View current subscribers of a membership plan

Keeping track of your membership plan subscribers is essential for managing your studio effectively. With Clovo Studio, you can easily view the current subscribers for any membership plan. Follow these steps to access this information and stay organised.

Step-by-Step Guide to Viewing Current Subscribers

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Membership Plans:
    • In the dashboard, find and click on the Plans section.
  3. Select the Desired Membership Plan:
    • Locate the membership plan for which you want to view current subscribers.
    • Click on the plan to access its details and options.
  4. View Subscribers:
    • At the bottom of the screen there is a ‘Current Subscribers’ card which shows all clients who have subscribed to this plan as well as the current subscription status.

Benefits of Monitoring Subscribers

  • Track Performance: Keep track of the popularity and utilisation of each membership plan.
  • Manage Capacity: Ensure that memberships are not oversubscribed and manage class availability accordingly.
  • Customise Offerings: Use subscriber data to tailor promotions and offerings to attract more clients.

Quick Tips

  • Regular Updates: Check subscriber lists regularly to stay informed about membership trends.
  • Communicate Changes: Notify subscribers of any updates or changes to their membership plans.
  • Offer Support: Provide assistance to subscribers as needed, such as upgrading or downgrading plans.

By following these steps and tips, you can effectively monitor current subscribers for your membership plans and make informed decisions to optimise your studio’s operations.

Cancel upcoming classes that have already been scheduled

Written by user on . Posted in Schedule. No Comments on Cancel upcoming classes that have already been scheduled

Sometimes plans change, and you may need to cancel a scheduled class opening.

Clovo puts cancellations on autopilot, notifying all booked clients of the change, making any appropriate refunds or credit returns, and removing the class from view.

Step-by-Step Guide to Cancelling Class Openings

  1. Find the Scheduled Class Opening:
    • Locate the class opening that needs to be cancelled within the schedule.
  2. Open Class Details:
    • Click on the class to open its details and options.
  3. Cancel the Class Opening:
    • Click the ‘Cancel’ button
    • Confirm the cancellation to remove it from the schedule.

When you cancel a class in this way, all currently booked clients will be notified of the cancellation by push notification and email, and any booking credit will be returned to their plan.

If you have penalties setup, they are not applied to bookings of classes you cancel.

Offer non-recurring credit based packs with credit packs

Written by user on . Posted in Credit Packs. No Comments on Offer non-recurring credit based packs with credit packs

Credit packs in Clovo provide a versatile solution for clients who prefer non-recurring options or seek additional benefits alongside their memberships. These packs are ideal for commitment-phobes who want the flexibility to purchase classes or sessions as needed, without committing to a long-term membership. They also serve as excellent add-ons to existing memberships, allowing clients to enhance their experience with extra perks.

For instance, a client may want a 10-pack of 1:1 private classes in addition to their recurring weekly membership. Credit packs make it easy to accommodate such requests, providing clients with the freedom to customise their experience and access a range of services tailored to their preferences. Whether clients need a one-time purchase or wish to supplement their regular membership, credit packs offer a seamless solution within Clovo.

Ready to offer your clients flexible credit pack options? With Clovo Studio, creating new credit packs is a simple process. Follow these steps to provide your clients with convenient one-off purchases.

Step-by-Step Guide to Creating a New Credit Pack

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Credit Packs:
    • In the dashboard, find and click on the Packs section.
  3. Add a New Credit Pack:
    • Click on ‘Add Pack’ and enter the pack name, pricing details, credits included, and any additional benefits.
  4. Set Credit Pack Details:
    • Choose the number of credits included in the pack (e.g., 5x reformer pilates credits, 10x HIIT credits, etc.) for each class type.
    • Define the validity period of the credits (e.g., 30 days, 60 days, etc.).
  5. Customise Pack Details:
    • Add a description that highlights the benefits and uses of the credit pack.
  6. Save the Pack:
    • Once all details are added, click on ‘Create’ to create the new credit pack.

Benefits of Offering Credit Packs

  • Flexibility: Allow clients to make one-off purchases without committing to a recurring membership.
  • Attract New Clients: Offer introductory credit packs to attract new clients and encourage trial of your services.
  • Convenient Purchases: Provide clients with a convenient way to purchase credits for classes or sessions.

Quick Tips

  • Varied Options: Create different credit pack options to cater to different client needs and budgets.
  • Promote Your Packs: Use marketing tools within Clovo Studio to promote your new credit packs.
  • Monitor Usage: Track the usage of credit packs to understand client preferences and adjust offerings accordingly.

By creating new credit packs, you provide clients with flexible options and increase the accessibility of your studio’s services.

Offer recurring memberships by creating a membership plan

Written by user on . Posted in Memberships. No Comments on Offer recurring memberships by creating a membership plan

Ready to offer your clients exciting membership options? With Clovo Studio, creating new membership plans is a breeze. Follow these steps to get started and attract more clients to your studio.

Step-by-Step Guide to Creating a New Membership Plan

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Plans:
    • In the dashboard, find and click on the Plans section in the sidebar.
  3. Add a New Membership Plan:
    • Click on ‘Add Plan’ and enter the plan name, pricing details, benefits, and duration.
  4. Set Membership Parameters:
    • Choose the duration of the billing period (e.g., fortnightly, monthly, quarterly, yearly).
    • Define the number of classes or sessions included in the membership.
  5. Customise Plan Details:
    • Add a description that highlights the features and benefits of the membership.
  6. Save the Plan:
    • Once all details are added, click on ‘Create’ to create the new membership plan. It will be publicly visible and available for immediate purchase unless the ‘Private’ switch was toggled on.

Benefits of Offering Membership Plans

  • Retain Clients: Encourage clients to commit to your studio long-term with membership plans.
  • Increase Revenue: Offer discounts and incentives to attract more clients and boost revenue.
  • Build Community: Create a sense of belonging and community among your members.

Quick Tips

  • Flexible Options: Offer different membership tiers to cater to diverse client needs.
  • Track Performance: Monitor the performance of your membership plans to make data-driven decisions.

By creating new membership plans, you enhance the value proposition for your clients and drive growth for your studio.

Showcase your studio’s talent with trainer profiles

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Showcase your talented training staff with trainer profiles in Clovo Studio. These profiles not only give clients a glimpse into your team but also enhance their experience by highlighting the professionals behind the classes. Follow these steps to create engaging trainer profiles.

Step-by-Step Guide to Creating a Trainer Profile

  1. Navigate to Trainer Profiles:
    • In the dashboard, expend the ‘Setup’ menu and find ‘Profiles’.
  2. Add a New Trainer Profile:
    • Click on ‘Add Profile’ and enter the trainer’s name, professional title, and upload a profile photo.
  3. Write a Biography:
    • Include a short but informative biography that highlights the trainer’s expertise and personality.
  4. Save the Profile:
    • Once all details are added, click on ‘Save’ to create the trainer profile. The profile will now be published and visible in client apps.

Importance of Trainer Profiles

Trainer profiles serve as a powerful tool to:

  • Showcase talent: Highlight the expertise and skills of your training staff.
  • Build trust: Clients feel more connected and confident when they know the professionals behind the classes.
  • Personalise experience: Match clients with trainers based on their preferences and goals.

Flexibility of Trainer Profiles

It’s important to note that trainer profiles are not connected to user accounts. This allows studios to:

  • Decouple admin staff: Keep trainer profiles separate from admin roles if needed.
  • Maintain flexibility: Easily update and manage trainer profiles without affecting other aspects of the studio management.

By creating engaging trainer profiles, you enhance the overall experience for clients and create a stronger connection between them and your studio.

Offer popup classes for one-off unscheduled offerings for your clients

Written by user on . Posted in Schedule. No Comments on Offer popup classes for one-off unscheduled offerings for your clients

Sometimes you want to offer a one-off class that is outside of your normal day to day schedule. Clovo has built-in support for these occasions, allowing you to use your usual booking app to run these one-off classes with the same convenience as your usual schedule.

To create a one-off class, login to Clovo Studio and then:

  1. Click into the ‘Upcoming Classes’ screen
  2. In the top right click the ‘Add Pop-up’ button
  3. Choose the date and time of the class

One-off classes do not observe the ‘schedule days ahead’ setting for your studio and will be scheduled immediately no matter how far in the future it is scheduled. Your clients will be able to book the class immediately.

  1. Choose the class type, location and trainers
  2. Click ‘Create’

The pop-up class will now immediately be available for booking, regardless of how far in the future it is scheduled.

How to offer secret deals on your plans and packs

Written by user on . Posted in Credit Packs, Memberships. No Comments on How to offer secret deals on your plans and packs

Want to offer exclusive credit packs or memberships to specific clients? Some deals are just too good to make public or are super tailored to a specific client’s needs. Clovo Studio makes it easy to create and manage private plans tailored to individual needs. Follow these steps to get started.

Step 1: Creating the Private Plan/Pack

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Membership/Plans:
    • In the dashboard, go to the Membership or Plans section.
  3. Create a New Membership/Credit Pack:
    • Click on ‘Create New’ and fill in details like name, pricing, and benefits.
  4. Toggle the ‘Secret deal’ Switch On:
    • In the plan settings, turn on the ‘Secret deal’ switch to make it exclusive.

Step 2: Giving Access

  1. Find the Client(s):
    • Navigate to the Clients or Users section.
  2. Add the Plan to Their ‘Secret deals’ Tab:
    • In the client’s details, go to the ‘Private Plans’ tab and add the plan.
    • Your client will now be able to see the private plan when they tap on their ‘You’ tab in app.
    • Clients will be notified that they have been given private access.

Step 3: For Clients, View and Purchase Private Plans

  1. Access the Private Plan in Clovo Client Apps:
    • Clients can view and purchase private plans under the ‘You’ tab in their Clovo client apps.
    • Only the clients you gave access to in Section 2 can view or purchase the plan in this way.
    • The clients with access can purchase as per any other plan or pack in Clovo.

Quick Tips

  • Personalise Your Offerings: Tailor private plans to specific client preferences for a personalised experience.
  • Communicate Clearly: Inform selected clients about their access to private plans and how to purchase them. Clients will be notified automatically when given private access.
  • Review and Update: Regularly review and update private plans to keep them relevant and ensure the right clients have access.

Change the branding of your client’s Clovo apps

Written by user on . Posted in Clovo App, Clovo Dashboard. No Comments on Change the branding of your client’s Clovo apps

Whether it’s your client app running on your client’s iOS or Android device, landing pages, transactional emails, or invoices – you want every touch point your client has with your studio to be wrapped in the brand you’ve lovingly crafted for your business.

By setting a few simple fields in the Clovo dashboard, your brand will spread throughout all of your Clovo components such as client apps and landing pages. If at any stage your brand changes, you can easily update it again at any time – with updates being pushed out platform wide instantly.

Change your branding

Go to Settings > Apps

  1. Choose Primary and Secondary Colours:
    • Use the colour wheels to select primary and secondary colours that represent your brand. The primary colour is the colour that will be used most prominently throughout your apps, pages and other Clovo branded platform components.

      The secondary colour will be used sparingly if at all, depending on the platform.
  2. Select a Logo:
    • Upload your logo that reflects your studio’s personality.

That’s it – you’re done. When you save changes all of your branded Clovo components such as iOS apps, Android apps, landing pages, etc. will all update to match the branding you just entered.

Remember to check all components

  • Check your client apps after updating to ensure the branding looks as you intended.

Additionally check your landing pages and other Clovo components to ensure your brand looks on point across all touch points throughout the Clovo platform.

Add additional admin staff to your studio

Written by user on . Posted in Clovo Dashboard. No Comments on Add additional admin staff to your studio

Ready to lighten your load and bring in some extra hands to help manage your studio? Adding additional admin staff to your Clovo Studio dashboard is a breeze. Here’s how you can get it done at no extra cost.

Step-by-Step Guide to Adding Additional Admin Staff

  1. Log In to Your Clovo Studio Dashboard:
    • Start by logging into your Clovo Studio account with your admin credentials. This gives you access to all the management features you need.
  2. Contact Clovo Support:
    • To add more admin staff, you’ll need to reach out to our friendly Clovo support team. They’re here to help you get set up quickly and efficiently.
  3. Submit Your Request:
    • Contact Clovo support via email or through the in-app support chat. Provide them with the details of the new admin staff members you’d like to add, such as their names and email addresses.
  4. Wait for Confirmation:
    • Our support team will handle the rest! They’ll add the new admin staff to your studio account and send you a confirmation once everything is set up.
  5. You’re All Set!:
    • Your new admin staff members can now log in to Clovo Studio and start helping you manage bookings, payments, and more.

Quick Tips

  • Stay Organised: Make sure you keep track of who has admin access to ensure your studio’s management runs smoothly.
  • Regular Updates: Keep your admin staff list up-to-date by removing any members who no longer need access.

Adding additional admin staff is simple and hassle-free with Clovo Studio. If you need any more help, feel free to reach out to our support team. We’re here to make your studio management as smooth as possible.

Change the date and time of existing openings

Written by user on . Posted in Schedule. No Comments on Change the date and time of existing openings

As a busy studio owner, keeping your class schedule flexible is key. Sometimes, you need to tweak the date or time of an existing class opening to accommodate everyone’s needs. With Clovo Studio, making these changes is a breeze. Here’s how to do it in just a few simple steps.

Step-by-Step Guide to Changing Class Dates and Times

  1. Log In to Your Clovo Studio Dashboard:
    • Grab your device and log in to your Clovo Studio account. Enter your credentials to access the dashboard where the magic happens.
  2. Find the Class Opening:
    • Once logged in, navigate to the “Classes” or “Schedule” section of your dashboard. Here, you’ll see a list of all your upcoming class openings.
  3. Select the Class to Change:
    • Browse through the list and find the class opening you need to adjust. Click on the class to open its details.
  4. Click the ‘Change Time’ Button:
    • Within the class details, look for the ‘Change Time’ button. This is your gateway to updating the date and time. Click it to proceed.
  5. Set the New Date and/or Time:
    • A new window or form will appear where you can set the new date and/or time for the class. Use the calendar and time picker to select the new schedule.
  6. Confirm the Change:
    • Once you’ve set the new date and time, click the ‘Confirm Change’ button to save your updates. Your class schedule is now updated!

Quick Tips

  • Double-Check Your Changes: Before confirming, make sure the new date and time don’t clash with other classes or events.
  • Notify Your Clients: Once the change is confirmed, notify your clients about the new schedule. Use Clovo Studio’s communication tools to send out updates.
  • Stay Organized: Regularly review your class schedule to ensure everything is up-to-date and avoid any last-minute changes.

By following these steps, you can easily adjust your class schedule to fit your needs and keep your studio running smoothly. If you need any more help, feel free to reach out to our support team. We’re here to make your life easier.