Deleting a client from your studio

No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.

Clovo makes this easy to handle in a way that is safe and easy to understand.

Staff Initiated Deletion

To delete a client as a Studio Owner:

1. Login to Clovo studio
2. Find the client you want to delete using the search bar or by browsing for them on the ‘Clients’ screen
3. You will see a section called ‘The Danger Zone’ – under this heading, there’s a delete button to remove your client.

At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be automatically deleted from the Clovo system entirely and permanently.

Client Initiated Deletion

So long as we give your client an opportunity to create an account, we must also offer them an opportunity to delete their account. Clients are able to initiate the deletion process themselves from their client app.

Much like a staff initiated deletion, the client will be moved to ‘Archived’ and will no longer be able to use their account upon requesting their account be deleted. These deletions are subject to the same 7 day grace period as staff initiated deletions as well.

Delete Instantly

If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.

If you’re sure this client no longer requires their account, click ‘Instant Delete’ to skip the remainder of the grace period and instantly delete the client from the system permanently.

Requirements for deletion

• Clients must not have active memberships
• Clients must not have active bookings