Deleting a client from your studio

Deleting a client closes their account and, once the grace period ends, removes their personal details from your studio. Clovo archives them the moment you confirm and waits seven days before the removal becomes permanent, so there is time to change your mind.

Archive or delete?

Archiving hides a client from your day-to-day lists but keeps their record, and you can bring them back whenever you like. Deletion is permanent. If you are tidying up an active list, or the client has stopped coming, archive them instead — Clovo offers the same choice as a link on the delete confirmation screen.

Before you delete

A client cannot be scheduled for deletion while they still have live services with you. Two things block it:

• Active memberships. Cancel the membership so billing stops cleanly.
• Upcoming bookings. Cancel each booking so the place is released to someone else.

The delete confirmation screen lists every blocking membership and booking by name, with a Cancel membership or Cancel booking link beside each one. The Delete client button stays disabled until they are all cleared.

Three other situations to expect:

• The Danger zone is not shown on a client who is already archived. Use Unarchive on their profile header first, then delete them.
• Staff and admin profiles do not offer deletion from the client profile.
• You cannot delete your own account from the dashboard. Contact support if you need that done.

Delete a client

1. Open Clients, then find the client by searching or browsing and open their profile.
2. Scroll to Danger zone at the bottom of their details panel and choose Delete.
3. Read the confirmation screen. It names the client and email, and sets out what deletion does.
4. Choose Delete client.

The client is archived straight away: they can no longer sign in, and they move to Archived clients on the Clients screen. Any waitlist places and recurring bookings they held are released, so those spots are free for other people. Seven days later, the removal becomes permanent.

Cancel a scheduled deletion

For as long as the grace period is running, the client's profile header shows how much time is left, with Cancel deletion beside it. Choose it and confirm, and the deletion is cancelled — the client returns to your active list and can sign in again.

If the client requested the deletion themselves in the app, their password was cleared as part of the request. After you cancel the deletion, send them a password reset so they can get back in.

Delete immediately instead of waiting

Once a client is scheduled for deletion, Clovo checks whether immediate deletion is available. If they have no memberships and no purchase history, the profile header adds the line "This client is eligible for instant deletion." with a Delete Immediately button.

Choosing it and confirming skips the rest of the grace period and removes the client and their record at once. This cannot be undone, so use it only when you are certain the record can be removed immediately.

When a client asks you to delete their account

Clients can start the process themselves. In the Clovo app they open the You tab, go into their account settings, then Account overview, where a Delete account section holds the Delete button. The same rules apply: the app blocks the request while they have an active membership or an upcoming booking, and tells them which one to sort out first.

A client-initiated deletion behaves exactly like one you start. They are archived immediately, and the same seven-day grace period runs before the removal is permanent, so you can still cancel it from their profile if the request was a mistake.

Your studio's member help centre carries an article called "Requesting deletion of your account", which walks them through it. You can send the client that link if they want to make the request themselves.

What remains after the grace period

When the seven days are up, the client's name, contact details, login and marketing preferences are removed. Their booking and payment history stays with your studio, attached to a de-identified record that appears as "Deleted Client", so your reporting and financial records remain complete and accurate.