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Prevent purchases of an existing credit pack by deactivating


Deactivate a Credit Pack

Once you’ve created a credit pack in Clovo Studio you are unable to delete it if it has been purchased at any time by any of your clients. However, you can deactivate your credit pack at any time, which will hide the pack from clients, prevent any further purchases and show the pack as ‘greyed out’ in Clovo Studio.

Deactivating a Credit Pack

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Credit Packs:
    • In the dashboard, find and click on the Packs section.
  3. Select the Credit Pack to Deactivate:
    • Locate the credit pack that you want to deactivate from the list.
    • Click on the pack to access its details and options.
  4. Deactivate the Credit Pack:
    • Click the ‘Deactivate’ button at the bottom of the screen.

Once your credit pack has been deactivated it will not longer be available for purchase and clients will no longer be able to see the pack.

Note that if a pack has already been purchased by a client, that clients pack will remain active until their pack expires.

Quick Tips

  • Review Regularly: Periodically review credit pack usage and deactivate packs that are no longer needed.
  • Communicate Changes: Notify affected clients or staff members about the deactivation of credit packs.

  • Estimated Time To Complete

    3 minutes
  • Information For

    Studio Owner
  • Platform Components

    Clovo Studio, Clovo iOS, Clovo Android
  • Last Updated

    June 2, 2024
  • Need more help?

    Get in touch hello@clovo.au

Apps for Australian Pilates and Yoga Studios

The Clovo Platform

Clovo is Branded mobile apps for Australian pilates, yoga and group fitness studios that handle all your booking and payment needs in the palm of your client’s hand.

There are no monthly or setup fees, just a small percentage of each transaction each time you sell a membership or credit pack.

Need more help?

If these support articles aren’t cutting it, get in touch. Our Australian support staff are happy to help.