Reporting

The Popular Instructors report shows which instructors are drawing the strongest booking activity. It helps you understand where demand, class energy, and customer loyalty are showing up in the timetable. Where To Find It Open Reporting, then select Popular Instructors. Why This Report Matters Popular instructors can influence attendance, waitlist pressure, customer satisfaction, and retention. This report […]

The New Customer Acquisition report shows how many new customers joined your studio during the past 30 days. Where To Find It Open Reporting, then select New Customer Acquisition. Why This Report Matters Acquisition tells you whether the top of your customer funnel is moving. It helps you understand whether campaigns, referrals, events, intro offers, or local […]

The Monthly Recurring Revenue report estimates the current monthly value of your active recurring subscriptions. Where To Find It Open Reporting, then select Monthly Recurring Revenue. Why This Report Matters Monthly recurring revenue, often called MRR, shows the strength of your recurring base. It helps you understand how much predictable subscription revenue is currently attached to active […]

The Member/Casual Ratio report shows how your active customers are choosing to pay for classes. It compares member, pack, and direct-purchase behaviour across the past 30 days. Where To Find It Open Reporting, then select Member/Casual Ratio. Why This Report Matters Your customer mix affects revenue predictability, retention, and how you plan offers. A member-heavy mix usually […]

Reports help you understand what is happening across your studio without needing to build your own spreadsheets. Each report is designed to answer one clear business question, then show the numbers that explain the answer. To view reports in Clovo, open Reporting from the dashboard navigation, then select the report you want to read. Most reports focus […]

The Customer Lifetime Value report shows the average amount a paying customer has spent across their whole relationship with your studio. Where To Find It Open Reporting, then select Customer Lifetime Value. Why This Report Matters Lifetime value helps you understand how much customer relationships are worth over time. It can guide decisions around acquisition spend, membership […]

The Cohort Retention report shows whether recent groups of new recurring members are staying active after joining. Where To Find It Open Reporting, then select Cohort Retention. Why This Report Matters Cohort retention helps you understand the quality of early member experience. Instead of looking at all members together, it groups new recurring members by the month […]

The Churn Rate report helps you understand how many recurring members have left recently. It is a quick retention pulse for your studio. Where To Find It Open Reporting, then select Churn Rate. Why This Report Matters Recurring members are usually the foundation of a stable studio. Churn shows how much of that base is leaving, so […]

The Cancellations & No-Shows report shows where booked demand is being lost before or during class. Where To Find It Open Reporting, then select Cancellations & No-Shows. Why This Report Matters Every cancellation or no-show can affect room energy, waitlist movement, revenue potential, and the experience for customers who wanted a spot. This report helps you see […]

The Avg Visits per Customer report shows how often active customers are booking and attending classes across the past 30 days. Where To Find It Open Reporting, then select Avg Visits per Customer. Why This Report Matters Attendance habits are one of the clearest signals of engagement. Customers who visit regularly are more likely to build a […]