Refund a client payment

You can refund a payment from the client's profile in Clovo. You need Owner or Finance access and access to your studio's connected Stripe account.

Find and refund the payment

1. Open Clients and select the client.
2. Scroll to Payments. Match the Date, Product and Amount to the payment you want to refund.
3. Select the payment's date, product or amount to open its payment details.
4. Use the refund action in the payment details panel. Review the amount: keep the full amount for a full refund, or enter the amount you want to return for a partial refund.
5. Complete the reason requested by the panel and confirm the refund.

The row's three-dot menu includes invoice and payment-recovery actions. Open the payment itself to reach its refund controls.

Refunds go back to the original payment method. Stripe's original processing fees are not returned; see Stripe's refund guidance for refund timing and payment-method restrictions.

Check the refund amount

Return to the client's Payments list after the refund is recorded. A full refund strikes through the original amount and shows Refunded with a date. A partial refund leaves the original amount visible and shows how much was refunded underneath.

If the result is unclear, reopen the payment details and check its refund status before submitting another refund.

Update the service separately when needed

Refunding the money does not cancel a membership, stop its future renewals or remove a class booking. If the client is ending their membership, cancel it separately. If they are no longer attending a class, cancel their booking. For a credit correction, use the membership or pack usage panel.

For an appointment cancellation, follow Reschedule or cancel an appointment first so you can review its refund outcome. If a direct class payment succeeded but no booking was made, use Refund a payment when a direct booking failed.