Payments
15 articles
Add GST and your ABN to client invoices
Enter your ABN and ACN, switch on GST registered so clients receive a tax invoice with a GST breakdown, and add your own wording to the top and bottom of every document.
· Clovo Dashboard
Add private health billing details to your invoices
Clovo provides basic support for adding your private health billing details to your invoices with a studio-level provider number and plan/pack-level private health codes.
Blocking a membership when a payment fails
By default, a member can keep booking classes while a failed renewal payment is being recovered. If you’d rather pause a member’s access until they’ve paid, you can turn on Block membership on a failed payment.
Change the address shown on invoices
Choose your business address or a studio location as the From address on new client invoices and receipts.
· Clovo Dashboard
Change when a membership renews
Move a member's renewal date, or bill them now and restart the cycle — and see exactly what Clovo will charge before you commit to it.
· Memberships
Connect Stripe and check your payment settings
Stripe is what actually moves the money. Here's how to connect it, what the three connection states mean, and which payment settings live in Clovo rather than in Stripe.
· Integrations
Help a client update their payment method
Guide a client through adding a replacement payment method in the iPhone app, removing an old card, and following up an unpaid renewal.
How to disable direct deposit
If you do not want customers to pay by direct debit, you can turn off the BECS Direct Debit switch in Setup → Payments. Once saved, direct debit will no longer be offered as a payment option at checkout for your studio.
Let clients book a class without a membership or pack
Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack.
· Bookings
Record an external payment for a client
Use Offline Purchase to record a membership or credit pack paid for outside Clovo, and set when that access expires.
· Memberships
Recover a failed membership renewal payment
Use the failed renewal queue when a recurring membership payment did not clear. This queue is for membership renewals; a first-time Direct Purchase payment that captured but did not create a booking follows the separate paid-booking refund workflow.
Refund a payment when a direct booking failed
In the rare case that a Direct Purchase payment succeeds but the booking does not, refund the payment from the client's record in Clovo.
· Bookings
Take a payment from a client at the front desk
Use POS Purchase when a client is in the studio and you need to take a card payment for a membership, credit pack, or shop product.
Wait for BECS Direct Debit payments to clear before issuing plans
BECS Direct Debit payments do not clear immediately. They usually take a few business days to reach your studio and can still fail after the client has checked out.
When will I get my first payout?
Your first Stripe payout may take longer than future payouts. Here is the timing to expect, where to see the date in Clovo, and what to check if it is delayed.
· Integrations