Bookings
17 articles
Add a missing booking after class
A client turned up and trained, but there’s no booking against the class. Here’s how to add it afterwards so your attendance, credits and reporting all line up.
Block or reserve spots in a class
Sometimes you need to hold a spot in a class for a specific reason — perhaps a client is coming but hasn’t booked yet, or you want to reserve capacity for a corporate group. Clovo’s Block/Reserve feature lets you hold spots without assigning them to a specific client.
Book a client into a class from the studio dashboard
Book a client into a class from Clovo Dashboard when they call, walk in, or ask your team to make the booking for them.
Book classes with multiple memberships and credit packs
Clients can hold multiple memberships, credit packs, or both. See how they choose which pass to use for each class in the Clovo iPhone app.
· Memberships · Credit Packs · Clovo App
Cancel an individual client booking
Cancel one client’s place from the dashboard and understand credits, penalties and direct-payment refunds.
Close bookings before a class starts with a booking cutoff
Choose how long before a class starts clients can no longer book, so your team has time to prepare for the people attending.
Exempt a schedule from the booking cutoff
Keep bookings open until class starts for selected schedules while the rest of your timetable follows your studio booking cutoff.
· Schedule
Find out why a booking failed and what to do next
Use the failed booking details to find the reason a booking did not complete, then decide whether you need to free allocation, contact the client, or refund a payment.
How booking reminders reach your clients
Clovo sends every booked client a reminder the evening before class. Reminders are automatic, with a few reasons a reminder may not arrive and one setting each client controls themselves.
· Notifications & Reminders
Let clients book a class without a membership or pack
Turn on Direct Purchase when you want a client to book one class without first buying a membership or credit pack.
· Payments
Let clients book for children, family members, and friends
Allow clients to add profiles for the people they book for, then manage those profiles and their class bookings from one account.
· Client Management
Move an existing client booking
There will be times when you need to move a client’s existing booking to another opening — perhaps the client asked to switch to a different time, or you need to rebalance attendance across classes.
Refund a payment when a direct booking failed
In the rare case that a Direct Purchase payment succeeds but the booking does not, refund the payment from the client's record in Clovo.
· Payments
Review, collect or waive a penalty
Review pending penalties and failed collections, retry a fee, waive a penalty or mark it uncollectible in the dashboard or iOS app.
· Operations
Set up late cancellation and no-show penalties
Set late cancellation and no-show rules, choose credit forfeiture or membership-only fees, and check the penalties applied to bookings.
· Operations
Use a waitlist to fill a cancelled place
Turn a waitlist on for a class, choose how it processes, give members priority, and read the queue when a place comes free.
· Waitlists
What does the customer journey look like?
See the customer journey in the Clovo app: finding your studio, exploring, signing up, purchasing a pack, booking a class, and receiving confirmation and reminders.
· Getting Started · Clovo App