Whether it’s your client app running on your client’s iOS or Android device, landing pages, transactional emails, or invoices — you want every touch point to reflect your studio’s brand. Clovo lets you customise the look and feel of your client-facing apps so they feel like your own.
What you can customise
Studio logo — displayed in the app, landing page, and emails
Brand colours — primary and accent colours that style buttons, headers, and UI elements
Studio description — a short bio that appears on your landing page and app profile
App icon — customise the icon that appears on your clients’ home screens
How to update your branding
In Clovo Studio, go to Setup > Apps (or click Setup Branding from the dashboard).
Upload your studio logo. For best results, use a square image with a transparent background (PNG format recommended).
Set your brand colours using the colour picker or by entering hex codes.
Add or update your studio description.
Save your changes. Updates will be reflected across all platforms — the Clovo app, your landing page, and transactional emails.
Branding tips
Use your actual brand colours — consistency across your website, social media, and Clovo builds recognition
Keep your logo simple — it needs to look good at small sizes on mobile screens
Write a compelling description — this is often the first thing a new client reads about your studio
Check both platforms — preview how your branding looks on both iOS and Android, and on your landing page
As a busy studio owner, keeping your class schedule flexible is key. Sometimes, you need to tweak the date or time of an existing class opening to accommodate everyone’s needs. With Clovo Studio, making these changes is a breeze. Here’s how to do it in just a few simple steps.
Step-by-Step Guide to Changing Class Dates and Times
Log In to Your Clovo Studio Dashboard:
Grab your device and log in to your Clovo Studio account. Enter your credentials to access the dashboard where the magic happens.
Find the Class Opening:
Once logged in, navigate to the “Classes” or “Schedule” section of your dashboard. Here, you’ll see a list of all your upcoming class openings.
Select the Class to Change:
Browse through the list and find the class opening you need to adjust. Click on the class to open its details.
Click the ‘Change Time’ Button:
Within the class details, look for the ‘Change Time’ button. This is your gateway to updating the date and time. Click it to proceed.
Set the New Date and/or Time:
A new window or form will appear where you can set the new date and/or time for the class. Use the calendar and time picker to select the new schedule.
Confirm the Change:
Once you’ve set the new date and time, click the ‘Confirm Change’ button to save your updates. Your class schedule is now updated!
Quick Tips
Double-Check Your Changes: Before confirming, make sure the new date and time don’t clash with other classes or events.
Notify Your Clients: Once the change is confirmed, notify your clients about the new schedule. Use Clovo Studio’s communication tools to send out updates.
Stay Organized: Regularly review your class schedule to ensure everything is up-to-date and avoid any last-minute changes.
By following these steps, you can easily adjust your class schedule to fit your needs and keep your studio running smoothly. If you need any more help, feel free to reach out to our support team. We’re here to make your life easier.
Running a tight ship at your gym or studio means keeping everything in order, including your waiver agreements. Ensuring every member signs a waiver not only protects your business but also sets clear expectations. Here’s how you can easily add a Gym/Studio Waiver agreement to your studio in the Clovo Studio dashboard.
Step-by-Step Guide to Adding a Waiver Agreement
Log In to Your Clovo Studio Dashboard:
Fire up your computer or mobile device and log in to your Clovo Studio account. If you’re not already logged in, enter your credentials to access the dashboard.
Navigate to the Settings Menu:
Once you’re in, find the settings icon (the gear icon) in the main menu. Click it to open your studio’s settings.
Go to the Waiver Agreements Section:
In the settings menu, look for the “Waiver” tab. Click on it to access the waiver management section.
Input Waiver Details:
In the available space, paste the text of your waiver agreement. Make sure it includes all necessary legal and safety information.
Save and Publish:
Once you’ve entered all the details, click the “Save” button to make the waiver active.
The waiver will now be available for new members to view when signing up to your studio.
Communicate with Your Members:
Notify your members about the new waiver agreement. You can do this via email, in-app notifications, or during their next visit.
Quick Tips
Review Regularly: Periodically review your waiver agreements to ensure they are up-to-date with the latest legal and safety standards.
Clear Communication: Make sure the language in your waiver is clear and easy to understand. Avoid legal jargon that might confuse your members.
Stay Organized: Keep track of who has signed the waiver and follow up with members who haven’t completed it yet.
By following these steps, you’ll ensure that your waiver agreements are properly set up and that your studio is protected. If you need any more help, feel free to reach out to our support team. We’re here to keep your business running smoothly.
We know your day is packed with sessions, client check-ins, and all things health and wellness. Staying on top of notifications is crucial, but sometimes, you need a little peace and quiet. Here’s how you can easily toggle your notifications on and off to keep your workflow smooth and your sanity intact.
Step-by-Step Guide to Toggle Notifications
Log In to Your Studio Account:
Grab your favorite device and log in to your studio account. It’s the first step to notification bliss.
Go to your admin profile:
Once you’re in, navigate to your own user profile under the ‘Admins’ section of the Clovo Studio navigation sidebar.
Navigate to Notifications:
At the bottom of your profile, look for the “Notifications” card. This is your control centre for all things alert-related.
Toggle Notifications On/Off:
You’ll see a list of different types of notifications you can receive. Each type has a toggle switch next to it. Want to turn off new booking alerts but keep cancellation notices? Simply switch them on or off according to your preference.
Save Your Preferences:
Don’t forget to hit “Save” after making your changes. This ensures your new settings are locked in.
You’re All Set!:
That’s it! You’ve now customized your notifications to fit your busy lifestyle. Enjoy the perfect balance of staying informed without being overwhelmed.
Quick Tips
Test It Out: Toggle a notification off and on to make sure it’s working as you expect.
Stay Flexible: Adjust your settings as your needs change. You can always come back and tweak things.
Stay Informed: Critical alerts like cancellations or payment failures might be best kept on, just so you’re always in the know.
By following these steps, you can make sure you’re getting the right information at the right time. Now, go forth and conquer your day with the perfect notification setup!
If you need any more help, feel free to reach out to our support team. We’re here to keep you moving forward.
If your clients are having trouble accessing their accounts, you can help them reset their passwords directly from Clovo Studio. This is quicker than asking the client to navigate the password reset process on their own.
How to send a password reset
Log in to Clovo Studio.
Navigate to Clients and find the client who needs a password reset.
Open their client profile.
Click the option to send a password reset.
The client will receive an email with a link to create a new password.
Things to know
The reset link is sent to the email address on file for that client — make sure their email is correct before sending
Reset links expire after a set period for security — if the client doesn’t use it in time, you can send another one
Clients can also initiate a password reset themselves from the login screen of the Clovo app
If a client repeatedly has trouble logging in, check that they’re using the correct email address — sometimes clients create multiple accounts with different emails
Clovo makes it possible to offer introductory deals to new clients. Introductory offers are a great way to bring new clients through the door — either as a free short-term trial or a discounted first purchase that lets them experience your studio before committing to a full membership or credit pack.
What is an introductory offer?
An introductory offer is a special product that is only available to clients who haven’t purchased from your studio before. Once a client has made any purchase, introductory offers are no longer visible to them. This ensures the deal is genuinely reserved for newcomers.
Creating an introductory offer
In Clovo Studio, go to Products.
Create a new credit pack or membership plan as you normally would.
Enable the Introductory offer option. This marks the product as available only to new clients.
Set your pricing — you might offer a discounted rate, a limited number of credits, or even a free trial period.
Save the product.
Tips for effective introductory offers
Keep the barrier low — a free or heavily discounted first visit removes the risk for new clients
Set a short expiry — encourage new clients to try your classes quickly rather than sitting on the offer
Limit the credits — 1-3 classes is usually enough for a new client to decide if your studio is right for them
Have a follow-up plan — make sure you’re ready to convert trial clients into paying members
Understanding how your clients use their memberships and credit packs helps you make smarter decisions about pricing, class capacity, and which products to promote. Clovo gives both you and your clients real-time visibility into usage and expiry.
What your clients see
Your clients can always view the current status of their memberships, credit packs, and trials directly in the Clovo app. This includes how many credits remain, when their next billing date is, and when their pack expires.
Tracking usage as a studio owner
As a studio owner, you can track usage in Clovo Studio by navigating to an individual client’s profile. From there you can see all of their active and past products, including credits remaining, expiry dates, billing status, and booking history.
Why tracking usage matters
Keeping an eye on usage patterns helps you understand which products are popular and when it might be time to reach out to a client who hasn’t booked in a while. If you notice a client’s credit pack is about to expire with unused credits, that could be a good opportunity to check in and encourage them to book.
When credit packs are purchased by a client they have an expiry date that starts from the moment of purchase. For example, if you have a credit pack with a 30-day expiry and a client purchases it on the 1st of January, it will expire on the 31st of January.
Why extend a credit pack?
There are plenty of good reasons to extend a client’s credit pack — perhaps they were injured, travelling, or dealing with personal circumstances that prevented them from using their credits. Extending a pack is a gesture of goodwill that can go a long way in retaining a client.
How to extend a credit pack
In Clovo Studio, navigate to the client’s profile.
Find the credit pack you want to extend under their active products.
Click into the credit pack details.
Update the expiry date to the new date you’d like the pack to expire.
Save your changes.
The client will immediately have access to their remaining credits until the new expiry date. There is no limit to how far you can extend a pack.
Things to keep in mind
Extending a pack does not add additional credits — it only changes the expiry date
You can extend a pack that has already expired, which will reactivate the remaining credits
Consider setting a studio policy on extensions so your team handles them consistently
We’d love it if it never happened. But inevitably the time will come when a member needs to leave. In this article we’ll cover all aspects of membership cancellation.
Cancelling as a client
Your clients can easily cancel their membership from within the Clovo app at any time. When this happens, the membership will remain active until the end of the current billing period and no longer renew.
When a client cancels their membership in the application you will receive a notification according to your notification preferences and the membership will show as ‘Active, won’t renew’ in Clovo.
Cancelling as an owner or staff
Sometimes you will need to cancel a client’s membership yourself:
Cancel from Clovo Studio
To cancel from Clovo Studio, login with your staff account and then:
Find the Client whose membership needs cancelling
From the client’s profile screen, find the membership under the ‘Plans’ tab
Click ‘Cancel’
Confirm the cancellation on the screen that appears
That’s it, your clients membership will be cancelled at the end of their current billing period.
Cancelling Immediately
Ordinarily when a membership is cancelled in Clovo, the membership remains active until the end of the current billing period.
However, you can if needed for your own business purposes, bring forward the cancellation date and make the cancellation effective immediately.
To do this, a membership will already have to be cancelled following the standard procedure. You can then view the membership in Clovo, where the cancellation details will show including the effective cancellation date. There is an option to ‘Cancel Immediately’.
What happens to existing bookings when a membership is cancelled?
When a membership is cancelled, any bookings that were made prior to cancelling remain so long as they fall within the existing billing period.
Bookings that were made outside of the current billing period are considered credit bookings. That is, they are booked on the assumption that the membership will be renewed by the time the booking date arrives.
When a membership is cancelled, that assumption is no longer valid, and those bookings that fall outside of the current billing period are immediately cancelled, freeing them up for remaining members.
Notes on booking post-cancellation
Clients can continue to book within their current booking period and within the bounds of their membership plan following a cancellation in order to allow them to fully utilise their purchased plan.
However clients will no longer be able to book past the end of their current billing period following a cancellation or if their membership has been cancelled with immediate effect (which disregards any remaining period).
Schedules are created in Clovo Studio and represent the typical week of class offerings at your studio. Your schedule is the foundation of how Clovo manages your timetable — once you set it up, Clovo automatically generates bookable class openings for your clients on an ongoing basis.
What is a schedule?
A schedule is a recurring weekly pattern of classes at your studio. When you create a schedule entry, you define a class that is offered at a specific time on a specific day of the week. For example, you might have a Beginner Reformer Pilates class every Monday at 4pm and Advanced Reformer Pilates classes at 6am every Monday, Wednesday and Friday.
Each schedule entry includes the following details:
Day of week — which day the class runs (Monday through Sunday)
Time — the start time of the class
Class — which class type is being offered (e.g. Reformer Flow, Cardio Sculpt, Yogalates)
Location — the studio or room where the class takes place
Instructors — which instructor or instructors are assigned to teach the class
How schedules generate openings
Clovo takes your schedule combined with the ‘scheduled days ahead’ setting for your studio (defaults to 14 days) and generates a series of ‘openings’ for your classes.
Openings are the individual, bookable instances of your scheduled classes. Clovo will create new openings using your schedule every single day so that you always have exactly the number of ‘scheduled days ahead’ that you specify — for example, 14 days of classes available for booking at any given time.
Openings can be booked by your clients according to the capacity of the class and the allowances on their membership or credit pack. You can view all upcoming openings from the Openings page in Clovo Studio, where each opening shows the class name, date and time, location, assigned instructor, and current booking count (e.g. 3/20).
Creating a new schedule entry
To add a recurring class to your schedule:
In Clovo Studio, go to Setup > Schedule.
Click the + Add schedule button in the top right corner.
Select the day of the week the class will run on.
Set the time the class starts.
Choose the class from your list of class types.
Select the location where the class will be held.
Choose one or more instructors to assign to the class.
Click Create to save the schedule entry.
Clovo will immediately begin generating openings based on your new schedule entry.
Editing and deleting schedule entries
You can view and manage all of your schedule entries from Setup > Schedule. The schedule list shows every entry organised by day of the week, with the time, location, class, and assigned instructors displayed in columns.
Click on any schedule entry to view its details. From the detail view you can click Edit to change the day, time, class, location, or instructors, or click Delete to remove the entry from your schedule. Note that deleting a schedule entry will not remove openings that have already been created — see our article on changing class schedules with existing openings for more details.
Pop-up classes
In addition to recurring scheduled classes, Clovo also supports pop-up classes — one-off class openings that occur only once. Pop-up classes are perfect for special events, workshops, substitute classes, or any class that doesn’t repeat on a weekly basis.
To create a pop-up class, go to the Openings page and click + Add Pop-up. You will need to provide a specific date (rather than a day of the week), along with a time, class type, location, and instructor. For more information, see our article on offering pop-up classes.
Managing openings
Once openings have been generated from your schedule, you can manage them from the Openings page. Each opening has a Manage button that lets you view bookings, add missing bookings manually, and see the assigned instructor. You can also view past openings by clicking See Past Openings, and if you need to cancel an upcoming class, see our article on cancelling upcoming classes.
Tips for setting up your schedule
Make sure you have already added your classes, instructors, and locations in Setup before creating your schedule — you will need to select from these when adding schedule entries.
You can assign the same class to multiple days and times to create a full weekly timetable.
Use pop-up classes for one-off events rather than adding and then deleting schedule entries.
If you need to temporarily close your studio (for holidays, maintenance, etc.), use the Closures feature under Operations rather than deleting your schedule.
